2 Replies Latest reply on May 19, 2014 12:35 PM by piixy

    couldn't complete your request because of a an program error

    piixy Level 1

      HI ! I have been chatting with the support team since this morning and still can't find the solution.

      I updated my photoshop cc , I even did and uninsalled/reinstalled following their advice and keep getting the above error when using photoshopcc especially when changing colours from the tool box or using the shape tool.

      I know someone in the forum here  solved the problem by unlocking the Library folder , not sure how to check for that,

      Here are the last lines of the PSErrorLog.txt hoping that it might help solve my problem.


      Hardware Overview:

       

        Model Name: MacBook Pro

        Model Identifier: MacBookPro8,2

        Processor Name: Intel Core i7

        Processor Speed: 2.3 GHz

        Number of Processors: 1

        Total Number of Cores: 4

        L2 Cache (per Core): 256 KB

        L3 Cache: 8 MB

        Memory: 8 GB

        Boot ROM Version: MBP81.0047.B27

        SMC Version (system): 1.69f4

       

       

      2014:05:19 11:22:26 : /Volumes/workarea/PS_14_Mac_Daily_Retail/20140207.r.570/photoshop/main/photoshop/xcode/.. /sources/USheet.cpp : 459 : REQUIRE failed

      2014:05:19 11:23:53 : /Volumes/workarea/PS_14_Mac_Daily_Retail/20140207.r.570/photoshop/main/photoshop/xcode/.. /sources/USheet.cpp : 459 : REQUIRE failed

      2014:05:19 11:24:41 : /Volumes/workarea/PS_14_Mac_Daily_Retail/20140207.r.570/photoshop/main/photoshop/xcode/.. /sources/USheet.cpp : 459 : REQUIRE failed

      2014:05:19 11:47:18 : /Volumes/workarea/PS_14_Mac_Daily_Retail/20140207.r.570/photoshop/main/photoshop/xcode/.. /sources/USheet.cpp : 459 : REQUIRE failed

      2014:05:19 11:49:28 : /Volumes/workarea/PS_14_Mac_Daily_Retail/20140207.r.570/photoshop/main/photoshop/xcode/.. /sources/USheet.cpp : 459 : REQUIRE failed

      2014:05:19 12:01:02 : /Volumes/workarea/PS_14_Mac_Daily_Retail/20140207.r.570/photoshop/main/photoshop/xcode/.. /sources/USheet.cpp : 459 : REQUIRE failed

      2014:05:19 12:01:11 : /Volumes/workarea/PS_14_Mac_Daily_Retail/20140207.r.570/photoshop/main/photoshop/xcode/.. /sources/USheet.cpp : 459 : REQUIRE failed

      2014:05:19 12:01:22 : /Volumes/workarea/PS_14_Mac_Daily_Retail/20140207.r.570/photoshop/main/photoshop/xcode/.. /sources/USheet.cpp : 459 : REQUIRE failed