Moving this discussion to the InDesign forum.
No such luck. I appreciate the suggestion. I tried solution 1 and 2 in that article but the same thing still happens.
And I tried the live chat which was useless. Apparently they can't help with version 5.5 so I am hoping someone here has the answer because I really need my InDesign - I have projects due!
Windows or Mac?
No luck yet but I have a question ...
So far, I have tried:
- Trashing the caches and preferences
- Doing the SING fix
- Uninstalling/reinstalling InDesign
- Changing my default printer
- Uninstalling/reinstalling the entire suite
But part of this last link you provided mentions setting up another user account. How do I do that? Sorry if it is simple but I am not sure ... thanks!
In WIndows, open Control Panel, then go to User Accounts and add a new user. Restart and log in with the new account.
Well, I think we are getting closer! But I still need some help. I created a new user account and was able to re-login and InDesign opened just fine. But now I am not sure what to copy from my "test" user to my personal user. I tried copying these items
InDesign Defaults:Windows Vista or Windows 7: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>\ (Note: Prior to version 6 [CS4] the language folder is not used).
InDesign SavedDataWindows Vista or Windows 7: C:\Users\<USER>\AppData\Local\Adobe\InDesign\<Version #>\<Language>\Caches\ (Note: Prior to version 6 [CS4] the language folder is not used).
But I still can't get it to start under me. (Actually, when I went into the "Roaming" one under me, that path didn't exist. So I just copied the whole thing from my test user over there. Maybe that's the issue?
Any final guidance is appreciated. I am getting gray hairs here!
I had similar problem. InDesign CS5 crash at startup, all other apps work fine.
My op.system Windows XP SP3.
I solved the problem with following steps:
1. Setup another user account (must be administrative) - let say "test"
2. Login to the new account
3. Start inDesign (in my case it started)
4. Close inDesign
6. Login to your user account
7. Copy preference files from "Documents and Settings\test\Application Data\Adobe\InDesign" to "Documents and Settings\your account\Application Data\Adobe\InDesign"
8. Start inDesign
In my case it worked. All other actions described in this forum did not.
Rename or delete the two InDesign folders from your primary account, then copy the ones from the new account where it works and reboot.
I was so hopeful ... it "thought" longer on the "Starting up Service Registry" screen but it still didn't open.
I am at my wit's end. I can get in with the Test User but not myself ... any other ideas on things I can delete or rename or ??
Thank you so much for your advice!
You replaced the entire folders, not just the content, right?
Yes - entire folders.
At this point is sounds like there might be a permissions problem for ID to write to the folders. Right click on each folder in the path below the Roaming or Local level and check Properties > Security tab and make sure both your user and System have full permission on the Adobe and InDesign (and sub) folders.
I see permissions for me and System - and "Administrators" which my test user belongs to.
Do all three have full control to read, write, and everything else?
I'm not sure where to go from here. I suspect it may now be a registry issue, and I don't quite know which key to tell you to edit.
If it were my system, I'd probably set a restore point, then uninstall, run the cleaner tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 ), then reboot, and run MSconfig, turning off all non-essential startup programs and services. Reboot again and ignore the warning about diagnostic mode and running MSconfig, and run the installer to reinstall ID (and the rest of the suite if you have other programs), then run MSconfig again to restore normal startup.
Ok - I will see if that works. Thanks for the suggestions!