What version of Premiere Elements are you using and on what computer operating system is it running?
Please review the Adobe document on troubleshooting damaged projects. See if any of that troubleshooting works for you.
Have you moved, deleted, or renamed any of the source media that went into that project before you saved closed it? That is one of the prime causes of damaged projects. After you go through the Adobe document, we will explore all the possibilities. At this time, can you still open a new project?
We will be watching for your follow up.
I am using Premiere Elements 12.1 on an IMAC running Mac OSX v. 10.7.5. I
have not moved, deleted, or renamed any of the source media that went into
the projects before I saved and closed them. I tried going through the
Adobe document but could not understand how to correct the problem. At this
time, I cannot open any of the existing projects that I was working on.
Travel and detours have kept me from following up sooner. If the problem that you wrote about still persists.....
Let us go back over that Adobe document regarding troubleshooting damaged projects.
3. Delete the Application Preferences
Where you able to follow that path and delete the Adobe Premiere Elements Prefs file at the end of the path? And, after you did, did the saved/closed programs still refuse to open? If you could not carry out this procedure, what were the limiting factors that kept you from do
7. Test to see if individual media files are causing the problem.
That is an important one. How far did you get into following the instructions given in the document? If you could not complete the test, what was the major block that prevented you from doing so?
I want to make sure that we have gone through everything in that document and ruled all factors there in or out. If it was a matter of you not understanding the instructions, I am hoping that the above will channel you questions to me so that I can clarify anything that you did not understand in the Adobe document instructions.
I do not recall if I asked previously. Even if you cannot open all your saved/closed projects, can you still open a new project and save/close it? Maybe even reopen it?
Please review and consider.
The procedures to correct the files are too hard for my technical level.
I¹ve uninstalled the Premiere Elements program and reinstalled the program
on my computer. I¹ve done a test project, and so far, the project has not
crashed. I can still open this test project. Although I have not been able
to reopen my old files even with the reinstalled program, I am not overly
concerned, since it was only two projects that I had worked on and saved.
So, you can close me out as I don¹t need any further assistance on this
problem. Hopefully, the reinstalled program won¹t crash any further
projects I work on and save.
Thank you for your help and assistance. I appreciate it.
Many thanks for the follow up with the good news that the uninstall reinstall of Premiere Elements has you moving forward in new projects, if not the older ones. You have done well.
If you need to revisit this or other Premiere Elements issues, please do not hesitate to ask. We are glad for the opportunity to try to help.