2 Replies Latest reply on Jun 20, 2014 4:03 AM by Ashutosh.Nigam

    Can't install any updates in CS5

    Bmcooper02

      I am running CS5 and none of the updates will install.  I get the message, "There was an error downloading this update. Please quit and try again later." from every program.

        • 1. Re: Can't install any updates in CS5
          CJ7215

          I have the exact same problem with CS5.  It seems to download the updates but fails to install them.  Does anyone have a possible solution?

          • 2. Re: Can't install any updates in CS5
            Ashutosh.Nigam Adobe Employee

            Please provide us with the following logs:

            You can find them at:

            Installer logs

            For Mac:

            Library\Logs\Adobe\Installer

            For Win:

            Program Files(x86)\Common Files\Adobe\Installers


            AAM logs

            For Mac:

            /Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0

            For Win:

            C:\Users\<username>\AppData\Local\Adobe\AAMUpdater


            You can zip all the files together and send us through mail. This would help us in finding the root cause.

            Appreciate your help. Apologize for the inconvenience.


            Regards,

            Ashutosh

            asnigam@adobe.com