0 Replies Latest reply on May 19, 2014 7:32 PM by tsdunc

    After installing Premier 12.1 update on MAC, Premier hangs during startup

    tsdunc

      It doesn't matter if I choose existing project or new project, Premier Elements now hangs each time I try to start it. It was working fine before the update.

       

      Date/Time:       2014-05-19 19:31:24 -0700

      OS Version:      10.9.2 (Build 13C64)

      Architecture:    x86_64

      Report Version:  18

       

       

      Command:         Adobe Premiere Elements Editor

      Path:            /Applications/Adobe Premiere Elements 12/*/Adobe Premiere Elements.app/Contents/MacOS/Adobe Premiere Elements

      Version:         20140225.12.1.620828 (12.1)

      Parent:          launchd [281]

       

       

      PID:             10043

      Event:           hang

      Duration:        2.28s (process was unresponsive for 83 seconds before sampling)

      Steps:           23 (100ms sampling interval)

       

       

      Hardware model:  MacBookPro6,2

      Active cpus:     4

      Fan speed:       3576 rpm

       

       

      Free pages:      159476 pages (-1707)

      Pageins:         2 pages

      Pageouts:        0 pages

      Swapins:         0 pages

      Swapouts:        0 pages

       

       

       

       

      Process:         Adobe Premiere Elements [10043]

      Path:            /Applications/Adobe Premiere Elements 12/*/Adobe Premiere Elements.app/Contents/MacOS/Adobe Premiere Elements

      Architecture:    x86_64

      Parent:          launchd [281]

      UID:             501

      Task size:       32143 pages

      CPU Time:        0.001s

      Note:            Unresponsive for 83 seconds before sampling