7 Replies Latest reply: Dec 17, 2014 5:59 AM by riw Branched to a new discussion. RSS

    Applications missing from Creative Cloud Desktop application

    Jeff A Wright Adobe Employee

      If you are unable to locate a specific application then it is likely the computer you are using does not meet the current system requirements.  In the following example you can see that After Effects and Premiere Pro are missing from the list of available applications.

       

      CCD apps missing.jpg

      When I look at the System information for my Windows installation I am informed that I have a 32-bit version of Windows 8.

       

      Windows System info.jpg

       

      This means that I will be unable to install Premiere Pro or After Effects as my current computer does not meet the minimum system requirements.  You can find a list of Creative Cloud system requirements at Adobe Creative Cloud – Tech specs.

       

      For additional information please see Not all apps displayed for download | Creative Cloud desktop app, Adobe Application Manager.

       

      If you have confirmed that your computer meets and exceeds all of the listed System requirements then please see CC desktop lists applications as "Up to Date" when not installed.

       

      Message was edited by: Jeff Wright Updated ink to http://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html.

        • 1. Re: Applications missing from Creative Cloud Desktop application
          Maitreiyee . Community Member

          Dear Jeff.

           

          This is very Common error with the Adobe Creative Cloud application.

           

          If you have already have Download Adobe Creative Cloud application you can use Download Center : Adobe Creative Cloud for your Product Download.

           

          You can also try this with your application if you are not a trail version user.

           

          1. Launch the Adobe Application/ Creative Cloud application manager.

          2. Click the gear icon in the upper-right corner and select Preferences.

          3. In the Preferences menu, under General, click the Account tab.

          4. Click Sign Out from Creative Cloud.

          5. When prompted, sign in with your Adobe ID (usually your email address) and password.

          Once You are done the application may ask you for update, Please let the application update Completely.

           

          Note: Please Close all the other Adobe application before you Proceed.

           

          All the Best.

          Thank you

          Maitreiyee.

          • 2. Re: Applications missing from Creative Cloud Desktop application
            Shalabh Community Member

            Hi Maitreiyee,

             

            I also faced the same problem as Jeff's. Tried your solution, but it did not work. I have still 26 days left of my trial. The App tab shows: Illustrator CC(2014) with green tick and Up to date. I have successfully worked on CC two days back, but I Quit it. Now when I signed out and signed it again after restart of comp, it doesn't work. Pl. help!

            • 3. Re: Applications missing from Creative Cloud Desktop application
              Jeff A Wright Adobe Employee

              Shalabh please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html for information on how to reinstall Illustrator CC 2014.

              • 4. Re: Applications missing from Creative Cloud Desktop application
                European Mannequins Community Member

                I have the same problems. I have tried everything and still nothing works. I get folders, questuions and a lot I really do know nothing about. I just want a software running and After I started online, I have nothing but problems. I have now tried in 2 weeks and still nothing works.

                I will leace creatice cloud soon - also because of the obviously missing help - and the help I get is wrong. This is backwards for Adobe and forwrad for nwe and simple software. We will change to other software soon.

                 

                We find it very very very strange that we shall pay so much money and get so little help.

                 

                Once a smart man said KEEP IT SIMPLE, and I rember once a Adone CEO telling the same. Have Adobe forgot we want it easy.

                • 5. Re: Applications missing from Creative Cloud Desktop application
                  Jeff A Wright Adobe Employee

                  European Mannuquins I am sorry you are facing difficulties utilizing your Creative Cloud Membership.  What specific errors are you experiencing?

                  • 6. Re: Applications missing from Creative Cloud Desktop application
                    European Mannequins Community Member

                    Hi Jeff,

                     

                    I have a lot of problems. First og all the system will not accept my account and even I have downloaded CPLauncher and can see the software, I will not genereate password. Nothing works, and if do not, I have to stop paying, because my boss are a little angry.

                     

                    He says: We pay and it do not work. Find other software. We can’t afford you sitting doing nothing. If Adobe makes such a software that causes us trouble, we will change to something else, we do not need Aobe for our projects.

                     

                    So Jeff – The software are very complicated, it can run, It can’t genereate license,  and on top of all this, I have to defend Adobe. Well – I will not. I have been fighting in 3 weeks and this week is the last. Monday morning I will stop using Adobe coud and stop my membership.

                     

                    Med venlig hilsen / Kind regards

                    Michael Peters

                     

                     

                    Tlf.: (+45) 70 25 25 85

                    Mobile: (+45) 30 76 54 50

                     

                    www.europeanmannequins.com

                     

                     

                     

                    Fra: Jeff A Wright

                    Sendt: 18. november 2014 17:51

                    Til: Michael Peters - European Mannequins & Shop

                    Emne:  Applications missing from Creative Cloud Desktop application

                     

                    Applications missing from Creative Cloud Desktop application

                    created by Jeff A Wright<https://forums.adobe.com/people/JeffAWright> in Creative Cloud Download & Install - View the full discussion<https://forums.adobe.com/message/6940856#6940856>

                    • 7. Re: Applications missing from Creative Cloud Desktop application
                      riw Community Member

                      The Creative cloud installer is missing from my desk top ( Mac )

                      If I click on the Icon in applications it says ( The application CC is no longer open )

                      I downloaded the Creative cloud installer and when I tried to run it it says ) Another version is running Please quit and retry error code 86 )

                      Light room and Photoshop are running ok but I cant update them

                       

                      Regards

                       

                      Robin Warren