[topic moved to Adobe Send forum]
I'm sorry to hear that you're not having a good initial experience with Adobe Send. Some of the differences between Adobe Send and the old SendNow service will help make your file sending experience smoother and easier; others, as you mention, seem to merit consideration. Adobe Send is a new offering with our document services, and so we depend on you (our customers!) to tell us what's working and what's not. We just ask that you bear with us as we navigate from SendNow to Adobe Send, and as we continue to work on this new service to make it as awesome as possible for you.
For now, if you have specific requests for the team, I recommend posting them in the Adobe Send Ideas forum, where you can let us know what you'd like to see added to the product as we continue to develop it over time.
Thanks again for your candid feedback. Have a nice day!
Acrobat Solutions Marketing