I checked your account and I have seen an issue regarding the payment.
The credit card issuer is blocking the payment and therefore it can't be done.
I would suggest you to please, verify with your bank and card issuer and assure you everything is unblocked on their end.
Please specify them the Electronic Banking System/Service might be blocking the payment, that Service is part of every banks.
Please let us know when you will have more information.
I contact the bank again minutes ago, and they tell me that everything is ok, nothing is blocking the payment. They have informations from the last payments from adobe, but not from May.
I think the problem is with adobe, because a lot of people are having the same issues.
I'm updating the card informations again.
Please let me know when you have more information.
I will get in touch with you by email to confirm personal data in order to resolve the issue.
After 4 days I'm in the same situation, I change my credit card details, they charged 1€ and then, they don't charge the subscription. This is so frustrating!
I change the card for new bank, and they do the same thing, back to the old card and they do the same, 1€, for verification and the subscription won't charge.
Adobe keeps telling me that the problem is the bank, but I change the bank and the situation is the same, if they charge 1€ why don't charge the subscription?
I have checked your account and the payment has been done on May 24, 2014.
Please let me know if you have any questions.