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I can only speak for PitStop. The 'shift' multiple selection works but you have to close the Output Preview.
Adobe added new functionality to output preview and if you have it open and try 'shift clicking' you will get a post it note.
I assume this is the issue you are encountering?
Yes, that did work! Of course, I use the output preview all the time so this is extremely annoying. Hope they are fixing the problem soon. Thanks so much for the tip!
Barb Reblin, Pre-Press/Production Artist
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My understanding is that it won't be fixed.
It's not seen as a bug, it's seen as an Acrobat feature.
I would suggest you log it as a bug with Adobe if you feel strongly about it. I assume if enough people ask it might change.
We did discuss in the PitStop team about changing the key we use for multiple selection, but 'shift' is kind of a universal key for this, so we are not really sure what would work.
With the latest update of Acrobat on 13th Feb, this issue has been addressed. Make sure you are on the latest update by visiting Help > Check for updates (18.011.2003x Planned update, February 13, 2018 — Release Notes for Acrobat DC Products ).
We have added a preference "Use Shift + Click for Multiple Selection with Output Preview " to enable multiple objects selection when the output preview dialog is open. To select multiple objects, use Shift + Click. To add a sticky note containing the color values, use Alt + Click (on Windows) or Option + Click (on Mac).
For more details, refer Previewing output (Adobe Acrobat Pro).
Please try it out and let us know your feedback.