10 Replies Latest reply on Aug 25, 2014 4:00 PM by islandsue2

    InDesign CS6 Crashes at startup

    staciadawn Level 1

      InDesign is crashing at startup with the following error message:


      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: InDesign.exe

        Application Version:

        Application Timestamp: 4f72c3ee

        Fault Module Name: SUPPORT FOR JAVASCRIPT.RPLN

        Fault Module Version:

        Fault Module Timestamp: 4f72caab

        Exception Code: c0000005

        Exception Offset: 00020334

        OS Version: 6.1.7601.

        Locale ID: 1033

        Additional Information 1: 0a9e

        Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

        Additional Information 3: 0a9e

        Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


      I have uninstalled and reinstalled twice. I have deleted preferences. Nothing works. Remainder of the creative suite launches fine.