23 Replies Latest reply on May 23, 2014 7:58 AM by foks444

    share and save problem after latest update

    foks444

      hello,

      i have share and save problem after latest update - i have installed ps touch on nexus 5 about 2 months ago and until yesterday everything was good but after latest update i can't save and share images in ps touch ( i do reinstall this app  but problem is still  and app doesn't work properly   ) how  can i downgrade to the old version ? Could you fix this problem quickly ?

        • 1. Re: share and save problem after latest update
          ibarrien Adobe Employee

          Hi,

           

          which Android version are you using on the device?
          Downgrading isn't possible over the store.

           

          When you mean that you can't save images, do you mean that you can't save the projects at all?

          Or does it mean that you just can't export images (JPG, PNG)?

           

          Thanks,

          Ignacio

          • 2. Re: share and save problem after latest update
            foks444 Level 1

            Hi

            Android 4.4.2 ...

            yes i can't save or share project at all JPG or png

            • 3. Re: share and save problem after latest update
              foks444 Level 1

              Can't export at all

              • 4. Re: share and save problem after latest update
                Yanwen Level 1

                Only some of documents cannot be saved or all documents cannot be saved? Can you save the document created with the latest update? Can you share the document you cannot save?

                • 5. Re: share and save problem after latest update
                  foks444 Level 1

                  All documents cannot be saved, I can't save any document after latest update and share document which I cannot save

                  • 6. Re: share and save problem after latest update
                    foks444 Level 1

                    Reinstall this APP several times

                    • 8. Re: share and save problem after latest update
                      Yanwen Level 1

                      You can upload to Creative Cloud or enable sync to sync all your documents to Creative Cloud. Then, you can share your document to us.

                      • 9. Re: share and save problem after latest update
                        ibarrien Adobe Employee

                        Ok, it sounds as if you have some kind of rights problem.

                        Are you familiar with how to get logs from Android, e.g. aLogCat?

                         

                        thanks,

                        Ignacio

                        • 10. Re: share and save problem after latest update
                          foks444 Level 1

                          ibarrien,

                          i'll send you logs  about few minutes

                          • 11. Re: share and save problem after latest update
                            foks444 Level 1

                            i use app which called "aLogcat"

                             

                            --------- beginning of /dev/log/main

                            I/dalvikvm(24476): Enabling JNI app bug workarounds for target SDK version 11...

                            D/dalvikvm(24476): GC_CONCURRENT freed 174K, 2% free 17054K/17264K, paused 2ms+2ms, total 15ms

                            W/InputEventReceiver(24476): Attempted to finish an input event but the input event receiver has already been disposed.

                            W/InputEventReceiver(24476): Attempted to finish an input event but the input event receiver has already been disposed.

                            W/InputEventReceiver(24476): Attempted to finish an input event but the input event receiver has already been disposed.

                            --------- beginning of /dev/log/system

                            W/ViewRootImpl(24476): Dropping event due to root view being removed: MotionEvent { action=ACTION_MOVE, id[0]=0, x[0]=38.0, y[0]=-115.0, toolType[0]=TOOL_TYPE_FINGER, buttonState=0, metaState=0, flags=0x0, edgeFlags=0x0, pointerCount=1, historySize=2, eventTime=27743080, downTime=27743066, deviceId=4, source=0x1002 }

                            W/ViewRootImpl(24476): Dropping event due to root view being removed: MotionEvent { action=ACTION_UP, id[0]=0, x[0]=38.0, y[0]=-115.0, toolType[0]=TOOL_TYPE_FINGER, buttonState=0, metaState=0, flags=0x0, edgeFlags=0x0, pointerCount=1, historySize=0, eventTime=27743086, downTime=27743066, deviceId=4, source=0x1002 }

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 122K, 1% free 17271K/17428K, paused 8ms, total 8ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 10K, 1% free 17434K/17604K, paused 7ms, total 7ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 65K, 2% free 17690K/17928K, paused 8ms, total 8ms

                            I/dalvikvm-heap(24476): Grow heap (frag case) to 17.615MB for 328336-byte allocation

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 0K, 2% free 18010K/18252K, paused 8ms, total 8ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 2% free 18011K/18252K, paused 9ms, total 9ms

                            I/dalvikvm-heap(24476): Grow heap (frag case) to 18.073MB for 479536-byte allocation

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 0K, 2% free 18479K/18724K, paused 8ms, total 8ms

                            D/dalvikvm(24476): GC_CONCURRENT freed <1K, 2% free 18481K/18724K, paused 2ms+1ms, total 10ms

                            D/dalvikvm(24476): WAIT_FOR_CONCURRENT_GC blocked 6ms

                            I/dalvikvm-heap(24476): Grow heap (frag case) to 18.532MB for 479536-byte allocation

                            D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 2% free 18949K/19196K, paused 9ms, total 9ms

                            D/dalvikvm(24476): GC_CONCURRENT freed <1K, 2% free 19418K/19668K, paused 1ms+1ms, total 10ms

                            D/dalvikvm(24476): WAIT_FOR_CONCURRENT_GC blocked 7ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 2% free 19592K/19844K, paused 8ms, total 8ms

                            I/dalvikvm-heap(24476): Grow heap (frag case) to 20.049MB for 933136-byte allocation

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 0K, 2% free 20503K/20756K, paused 8ms, total 8ms

                            D/dalvikvm(24476): GC_CONCURRENT freed <1K, 2% free 21416K/21668K, paused 1ms+1ms, total 12ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 50K, 2% free 22351K/22580K, paused 7ms, total 8ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 5K, 1% free 23900K/24140K, paused 8ms, total 8ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 1% free 25824K/26084K, paused 8ms, total 8ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 3411K, 14% free 24528K/28204K, paused 12ms, total 13ms

                            D/dalvikvm(24476): GC_CONCURRENT freed 2814K, 14% free 24256K/28204K, paused 2ms+1ms, total 11ms

                            D/dalvikvm(24476): WAIT_FOR_CONCURRENT_GC blocked 4ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 9266K, 1% free 17270K/17424K, paused 10ms, total 10ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 15K, 1% free 17575K/17748K, paused 8ms, total 8ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 22K, 2% free 17875K/18072K, paused 8ms, total 8ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 1K, 2% free 18195K/18396K, paused 8ms, total 8ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 2% free 18517K/18720K, paused 8ms, total 8ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 2% free 18838K/19044K, paused 11ms, total 11ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 2% free 19159K/19368K, paused 8ms, total 8ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 2% free 19480K/19692K, paused 8ms, total 8ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 2% free 19974K/20192K, paused 8ms, total 8ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 2% free 20616K/20840K, paused 8ms, total 8ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 2% free 21431K/21664K, paused 8ms, total 8ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 2% free 22714K/22960K, paused 8ms, total 8ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 182K, 2% free 24004K/24432K, paused 8ms, total 8ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 8478K, 33% free 17593K/26228K, paused 14ms, total 14ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 18K, 32% free 17895K/26228K, paused 12ms, total 12ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 18K, 31% free 18198K/26228K, paused 11ms, total 11ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 1K, 30% free 18519K/26228K, paused 8ms, total 8ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 29% free 18840K/26228K, paused 8ms, total 8ms

                            D/dalvikvm(24476): GC_CONCURRENT freed <1K, 26% free 19482K/26228K, paused 2ms+1ms, total 14ms

                            D/dalvikvm(24476): WAIT_FOR_CONCURRENT_GC blocked 10ms

                            D/dalvikvm(24476): GC_CONCURRENT freed <1K, 23% free 20297K/26228K, paused 2ms+1ms, total 15ms

                            D/dalvikvm(24476): WAIT_FOR_CONCURRENT_GC blocked 11ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 19% free 21260K/26228K, paused 10ms, total 10ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 15% free 22543K/26228K, paused 8ms, total 8ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 182K, 9% free 23979K/26228K, paused 21ms, total 22ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 8485K, 33% free 17598K/26132K, paused 13ms, total 14ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 25K, 32% free 17894K/26132K, paused 12ms, total 12ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 12K, 31% free 18204K/26132K, paused 12ms, total 12ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 1K, 30% free 18524K/26132K, paused 12ms, total 12ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 28% free 18845K/26132K, paused 8ms, total 9ms

                            D/dalvikvm(24476): GC_CONCURRENT freed <1K, 26% free 19487K/26132K, paused 1ms+0ms, total 9ms

                            D/dalvikvm(24476): WAIT_FOR_CONCURRENT_GC blocked 7ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 23% free 20129K/26132K, paused 9ms, total 9ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 20% free 21091K/26132K, paused 8ms, total 8ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 15% free 22375K/26132K, paused 8ms, total 8ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 9K, 9% free 24011K/26132K, paused 14ms, total 14ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 2147K, 10% free 23855K/26456K, paused 8ms, total 8ms

                            D/dalvikvm(24476): GC_CONCURRENT freed 8776K, 35% free 17337K/26304K, paused 3ms+2ms, total 20ms

                            W/InputEventReceiver(24476): Attempted to finish an input event but the input event receiver has already been disposed.

                            W/InputEventReceiver(24476): Attempted to finish an input event but the input event receiver has already been disposed.

                            W/ViewRootImpl(24476): Dropping event due to root view being removed: MotionEvent { action=ACTION_UP, id[0]=0, x[0]=564.0, y[0]=-50.0, toolType[0]=TOOL_TYPE_FINGER, buttonState=0, metaState=0, flags=0x0, edgeFlags=0x0, pointerCount=1, historySize=0, eventTime=28190972, downTime=28190972, deviceId=4, source=0x1002 }

                            D/dalvikvm(24476): GC_CONCURRENT freed 186K, 31% free 17626K/25476K, paused 2ms+1ms, total 12ms

                            D/dalvikvm(24476): WAIT_FOR_CONCURRENT_GC blocked 4ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 63K, 30% free 17884K/25476K, paused 8ms, total 8ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 3K, 29% free 18201K/25476K, paused 8ms, total 8ms

                            D/dalvikvm(24476): GC_CONCURRENT freed <1K, 27% free 18696K/25476K, paused 2ms+1ms, total 12ms

                            D/dalvikvm(24476): WAIT_FOR_CONCURRENT_GC blocked 9ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 25% free 19190K/25476K, paused 8ms, total 8ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 23% free 19831K/25476K, paused 9ms, total 9ms

                            D/dalvikvm(24476): GC_CONCURRENT freed <1K, 19% free 20794K/25476K, paused 2ms+0ms, total 12ms

                            D/dalvikvm(24476): WAIT_FOR_CONCURRENT_GC blocked 8ms

                            D/dalvikvm(24476): GC_CONCURRENT freed <1K, 14% free 22078K/25476K, paused 1ms+2ms, total 14ms

                            D/dalvikvm(24476): WAIT_FOR_CONCURRENT_GC blocked 12ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 7% free 23855K/25476K, paused 10ms, total 10ms

                            D/dalvikvm(24476): GC_CONCURRENT freed <1K, 6% free 24176K/25476K, paused 2ms+1ms, total 14ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 6440K, 26% free 19562K/26216K, paused 9ms, total 10ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 93K, 23% free 20207K/26216K, paused 10ms, total 10ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed 11K, 21% free 20935K/26216K, paused 8ms, total 8ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 18% free 21673K/26216K, paused 9ms, total 9ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 15% free 22499K/26216K, paused 8ms, total 8ms

                            D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 10% free 23695K/26216K, paused 9ms, total 9ms

                            • 13. Re: share and save problem after latest update
                              ibarrien Adobe Employee

                              the log is fine, I'm wondering if you tried to share during this time period that it was logging.

                               

                              Have you tried to restart the device? Is PS Touch the only application with this problem?

                               

                              thanks,

                              Ignacio

                              • 14. Re: share and save problem after latest update
                                foks444 Level 1

                                i turn off device and reinstall ps touch and problem is still  and i havn't any problem with other apps

                                i'll send you video with this problem

                                • 15. Re: share and save problem after latest update
                                  foks444 Level 1

                                  with share options problem is the same

                                  • 16. Re: share and save problem after latest update
                                    ibarrien Adobe Employee

                                    Hi,

                                     

                                    can you please let us know which kind of documents you are trying to share.

                                    Are they old documents, just created ones, from which source did you add images?

                                     

                                    thanks,

                                    Ignacio

                                    • 17. Re: share and save problem after latest update
                                      ibarrien Adobe Employee

                                      Btw do you have development settings on?

                                      • 18. Re: share and save problem after latest update
                                        foks444 Level 1

                                        they are images taken from my nexus5 , they taken about 1-2 days ago , in settings i set 12 megapixel import

                                        • 19. Re: share and save problem after latest update
                                          ibarrien Adobe Employee

                                          I think we need a better log, do you have a desktop computer?

                                          • 22. Re: share and save problem after latest update
                                            ibarrien Adobe Employee

                                            I think we should continue privately. But you can download the Android SDK and connect it to your device while starting the application "monitor".

                                             

                                            Thanks,

                                            Ignacio

                                            • 23. Re: share and save problem after latest update
                                              foks444 Level 1

                                              ibarrien ,

                                              can  we submit our privately conversation for tommorow because  I'll be outside the network until tommorow? Which time is good for you ? I live in Poland and probably we have different local time