I'm sorry to hear you're having trouble with Adobe Send. It sounds like you're trying to send a personalized link to a file; as long as you have the "Personalized Link" box checked, you should be able to enter an email address and then edit the subject and text of the email to say whatever you like. Here's what that looks like:
Please note that sending personalized links requires a subscription to Adobe Send. If you don't have a subscription, you can still share documents, you just have to use the "Public Link" option.
Let me know if you need any assistance here; I'm happy to help out however I can.
But editing does not work for me. Everything just goes into a single line. I want to write more than a single line, even if its to add a:
Regards - on another line.
If I try the whole thing goes away, and I have to start again. When I finally give up, its looks like the standing phishing email we are all warned to just delete and never click on the Link.
Sorry I forgot to mention, I am paying a subscription as I need to privately share documents
Hm, that's definitely weird. You should be able to hit return for a line break without any misfiring. Would you mind trying three things for me?
1. Take a screenshot - it'll help if I can get a visual of what's happening when you're trying to type.
2. Try a different browser. Sometimes this fixes the issue, sometimes it doesn't - worth a shot, though.
3. Try typing the message in Word or Text Edit or some other program and copying/pasting it into the Adobe Send window. This obviously isn't a solution to the problem, but it would at least get the file sent while we try to figure out what's going on!
If none of that works, we'll try something else. Don't worry, we'll get to the bottom of this.