I have PS-CS6 and PS-CC installed on my Windows 7 64-bit computer, and what I see different between your screenshots and mine is that in my AAM Preferences I have entries for PS-CS6 and CR 7 (the CR that is for PS-CS6) whereas you only show CC things.
I have no idea why that would be, though. Did you install PS-CS6 after PS-CC? A suggestion would be to uninstall PS-CS6, entirely, and then re-install it, which would be ACR 7 back on, then see if you can update it.
The next thing might be to uninstall all your Adobe apps, then run CC Cleaner, then reinstall PS-CS6 and update it, then PS-CC and update it.
It sounds like you are able to update your PSCC to the latest ACR 8.4 plugin? While I don’t know how to resolve all CS6 updates, but for the ACR plugin, the same ACR 8.4 works for both CC and CS6. So you could copy the 8.4 from CC folder to CS6 folder:
- CC Camera Raw Plugin folder: C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats\
- Copy the “Camera Raw.8bi” from the above folder to
- CS6 Camera Raw folder: C:\Program Files\Common Files\Adobe\Plug-Ins\CS6\File Formats\
I guess this technique of copying the ACR 8.4 plug-in from the PS CC folder to the PS CS6 folder would give PS CS6 any changes to ACR and bug fixes in the newest version of ACR, but I don't think this would install the support for new cameras added in ACR 8.4 over my existing ACR 8.1 for PS CS6. Could you please confirm this or not?
New camera support is contained either in the plug-in, itself, which you can copy over, or in a folder under c:\programdata\adobe\cameraraw which is shared between various Adobe products not including Lightroom, but including PS-CC and PS-CS6 so you should be ok just copying the plug-in over if your PS-CC is up-to-date.
Installing the DNG Converter 8.4 would also update things under c:\programdata\adobe\cameraraw
Thank you very much, ssprengel, for this very helpful information. It never occurred to me that the camera and lens information was stored in a common location shared by both CC and CS6. Also, thanks again to Michelle for her useful reply as I did not know that the same ACR file could be used for both PS CC and PS CS6.
Although, I still don't know why my PS CS6 won't update properly or why the manual installers refused to run, you two have provided a satisfactory work around to keep ACR for CS6 up to date.
I'm sorry I can only mark one answer as correct and both you and Michelle's answers were very helpful. I marked Michelle's reply as correct because it let me know that I could copy the CC ACR file into the correct CS6 folder.