0 Replies Latest reply on May 22, 2014 6:22 PM by shanegriffs13

    Still unable to use Adobe Premier Elements 11 on my mac

    shanegriffs13

      I purchased Adobe Premier Elements 11 through iTunes. I have attempted several times to get support through Adobe but because I didn't buy direct I am finding it very hard to get any support. Someone please help me get support on this issue.

      When I start up Adobe Premier Elements 11 on my mac running OSX 10.9.3, macbook pro, it crashes. I have read many many forums and advised to delete files, re-install and change settings. From what I can tell, the problem came about when I updated my OS. Nothing has fixed the issue and I am left very bitter with Adobe's support. I am at the point of demanding my money back.

       

      Process:         Adobe Premiere Elements 11 Editor [1029]

      Path:            /Applications/Adobe Premiere Elements 11 Editor.app/Contents/MacOS/Adobe Premiere Elements 11 Editor

      Identifier:      com.adobe.pre11editor

      Version:         11.0 (11.0)

      App Item ID:     571585871

      App External ID: 11641629

      Code Type:       X86-64 (Native)

      Parent Process:  launchd [155]

      Responsible:     Adobe Premiere Elements 11 Editor [1029]

      User ID:         501

       

       

      Date/Time:       2014-05-23 11:18:26.137 +1000

      OS Version:      Mac OS X 10.9.3 (13D65)

      Report Version:  11

      Anonymous UUID:  F091BB12-304B-D489-9798-82ED596F7520

       

       

      Sleep/Wake UUID: 1D335B78-5DC9-469C-955B-84F9CCB3B4B3

       

       

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

       

      Exception Type:  EXC_CRASH (SIGSEGV)

      Exception Codes: 0x0000000000000000, 0x0000000000000000

       

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread