5 Replies Latest reply on May 23, 2014 11:35 AM by Rajashree Bhattacharya

    Cancellation of account and monthly subscription


      Can somebody tell me how on earth I cancel my Creative Cloud single-app membership for Illustrator (one year with monthly payments). I no longer use Illustrator. It is not possible to cancel online, at least not on the Danish site. I'm told to contact customer service. There are two possibilities for contacting customer service: Telephone, but I'm not willing to pay for a call from Europe to (I assume) the West coast of the US. Or Live Chat, which despite repeated attempts yesterday and today simply does not work - I get no response, the app just times out after a minute or so.

      At the moment I see only one possiblity to stop Adobe taking money from me for the rest of my life. I'll have to block my credit card and start some chargebacks. Ridiculous.