A serial number is only digits. If you are trying to type in letters and it’s not letting you, then you’re entering a redemption code, not a serial number. You may need to convert your redemption code to a serial number:
What computer operating system is involved here with your Premiere Elements 12?
How are you installing the program, from installation files or from installation disc? Is the serial number issue at the very beginning of the installation on a first time install?
Do not post the actual serial number that you are trying to use. Just tell us if the sequence follows in the pattern
Please review and consider the replies that you have received and then we can consider what next.
I figured out. I was using the redemption code. Thanks
Thanks for the follow up with the great news that you and ssprengel have resolved your problem. Good job.
Your follow up is appreciated since the information is a consideration for all those facing a similar situation.