2 Replies Latest reply on May 25, 2014 4:20 PM by A.T. Romano
      • 1. Re: Adobe Premiere Elements 9 just won't open!
        John T Smith Adobe Community Professional & MVP

        You are in the Premiere PRO forum, you need http://forums.adobe.com/community/premiere_elements/content

         

        When you go there (or if a Moderator moves this message) you need to provide a LOT more information

        From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
        •What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
        •What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
        •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
        •Are you using an account with Administrator Privileges?
        Run as Administrator http://forums.adobe.com/thread/969395 (Encore + "All" Premiere)
        •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
        •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
        •If you are getting error message(s), what is the full text of the error message(s)?
        •What were you doing when the problem occurred?
        •What other software are you running?
        •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?
        And some other questions...
        •What are you editing, and does your video have a red line over it BEFORE you do any work?
        •Which version of Quicktime do you have installed?
        •Have you viewed the tutorial links at http://forums.adobe.com/thread/1275830 page to learn the program?

        What is your exact brand/model graphics adapter (ATI or nVidia or ???)
        What is your exact graphics adapter driver version?
        Have you gone to the vendor web site to check for a newer driver?
        For Windows, do NOT rely on Windows Update to have current driver information
        -you need to go direct to the vendor web site and check updates for yourself
        ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
        nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

        • 2. Re: Adobe Premiere Elements 9 just won't open!
          Jim_Simon Level 8

          [Moved to Premiere Elements forum.]

          • 3. Re: Adobe Premiere Elements 9 just won't open!
            Lara Jasmine Level 1

            I'm 17, i'm really not a tech expert. I can't even provide anything you just said in your reply . Like.. do I look like someone who knows what a Ram is? No. I don't know anything about what you said. All I need is one answer about how to get it to open.

            • 4. Re: Adobe Premiere Elements 9 just won't open!
              A.T. Romano Level 7

              Lara Jasmine

               

              The one answer that you seek is based on evaluating the many factors of your situation and ruling them in and out to get you moving forward with your project. The is no one answer for Premiere Elements (any version) not opening. If you are willing to stay with me in an exchange of information clarified on each side as we go, then I think we can help. Typical easy starter questions customized to your particular situation

               

              a. You have Premiere Elements 9. How long have you been using it successfully with no problem opening it, creating projects, etc? Do you work with the 9.0.1 Update version? What computer is it on Windows or Mac....Windows 7, 8, or 8.1 64 bit?

               

              b. If I give you the following instructions to delete a settings file (named Adobe Premiere Elements Prefs), can you do it using the following path?

              (assuming Windows 7, 8, or 8.1 64 bit)

              Local Disc C

              Users

              Owner

              AppData

              Roaming

              Adobe

              Premiere Elements

              9.0

              and in the 9.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists. To do this we must be working with the Folder Option Show Hidden Files, Folders, and Drives active. We can go through the details on that if you do not know how to active that Folder Option.

               

              Please review the above. The important thing is for you to answer the above, especially indicating what you can and cannot do.

              If all is not possible for you, then we cannot work in a vacuum. If that turns out to be the case, is there anyone in your household that can assist us in the communications. We are eager for you to succeed.

               

              We are not Adobe. This is a user to user forum.

               

              Thanks.

               

              ATR