0 Replies Latest reply on May 25, 2014 7:02 PM by sanjeevmishra

    Unable to install CS5 Extended

    sanjeevmishra

      I had a new hard drive installed. I am trying to install the CS5 Extended version. I have two serial numbers one for the original purchase of CS4 Extended version which I later upgraded to CS5 Extended. In the past during the installs I had to enter both the serial numbers but not this time around and i think that is causing the issue.

       

      The install goes through but I cant see the CR2 RAW files because it requires update. When I run update from Adobe Bridge --> Help --> Update , the download goes through but then it fails while installing. Can someone please help. Thanks

      The exact error message:

       

      Error with CS install

       

        Adobe Bridge CS5 4.0.5 Update

        There was an error downloading this update. Please quit and try again later.

       

        Adobe Extension Manager CS5 5.0 Update

        There was an error downloading this update. Please quit and try again later.

       

        Photoshop 12.0.4 update for Photoshop CS5

        There was an error downloading this update. Please quit and try again later.

       

        Photoshop Camera Raw 6.7 Update

        There was an error downloading this update. Please quit and try again later.