Multi folio app problem

Did you publish the folios in Folio Producer?

You should work through all the steps in our guide to creating multi-folio apps. http://help.adobe.com/en_US/ppcompdoc/Adobe_Publishing_Companion_Guide_for_iPad.pdf

Neil

Some common checks:

1. Did you publish folios as Public?

2. Did you use separate product id's for different folios (In case you published multiple folios)

Hi,

I think I've managed to find you in our system and here is the cause of the problem

You have created an iOS viewer and an Android viewer each associated with a different Adobe ID, also known as Application ID. However, the only folios you have published appear to be under the DPS Master account.

The Master account is not meant to be used for publishing, if anything it should only be used the very first time to set up delegate accounts (Admin, App Builder and Application roles).

Your folios needs to be published respectively under their own Adobe IDs or Application accounts.

If you have 2 different viewers, the Android folios should be under the Adobe ID you’ve selected for your Android viewer and your iOS folio under the Adobe ID you’ve selected for your iOS viewer.

The guide Neil provided is a good starting point, I would just add the following link to get a better understanding of all types of accounts:

http://helpx.adobe.com/digital-publishing-suite/help/account-administration-tool.html

Hope that helps.