15 Replies Latest reply on May 31, 2014 12:22 AM by Trevor.Dennis

    PS CC 14.2.1

    abrilsdad Level 1

      when I use zoom tool (Scrubby is off)

      My screen flickers,

      Doesn't do this in CS6

      I've turned off openGL, still does it

      turned openGL back on in basic still does it.

       

      What's going on, so I can fix it?

        • 1. Re: PS CC 14.2.1
          Level 7

          That is usually a symptom of a bug in the video card driver or OS OpenGL driver code.

           

          What OS version are you using?

          What kind of system and GPU?

          • 2. Re: PS CC 14.2.1
            gener7 Adobe Community Professional & MVP

            Have you gone to your GPU manufacturer's website and checked for updated drivers? That's standard advice.

             

            There is a chance your card may be a couple of years old, but we would need to know something about it.

             

            Go to Photoshop's Help menu > System Info and copy/paste the data here.

             

            There is an outside chance of third party utlities and plug-ins, but can't say for sure.

             

            (You got in before me, Chris...but I hope this just supplements your answer)

            • 3. Re: PS CC 14.2.1
              Level 7

              Gener7 - that's where I was going, but wanted to check the OS version and some system info to provide more info first -- because this also sounds a bit like a known bug in Apple's display drivers (that you can't update).

              • 4. Re: PS CC 14.2.1
                gener7 Adobe Community Professional & MVP

                Ok, if he said MacOS, then System Info and Driver Updates is useless, I understand what you wanted to screen for now.

                 

                Makes sense. 14.1.2 runs nicely on 10.9.3 here, but I suppose it cross threads with some Mac models.

                 

                Just for fun, here's my GPU Sniffer results:

                 

                Genes-MacBook:~ Gene$ /Applications/Adobe\ Photoshop\ CC/Adobe\ Photoshop\ CC.app/Contents/MacOS/sniffer

                snifferStart="2014-05-27_21:12:32"

                AIFCoreInitialized=1

                AIFOGLInitialized=1

                OGLContextCreated=1

                NumGPUs=1

                gpu[0].OGLVersion="2.1"

                gpu[0].MemoryMB=256

                gpu[0].RectTextureSize=8192

                gpu[0].Renderer="NVIDIA GeForce 9400M OpenGL Engine"

                gpu[0].RendererID=16918030

                gpu[0].Vendor="NVIDIA Corporation"

                gpu[0].VendorID=4318

                gpu[0].HasNPOTSupport=1

                gpu[0].CompileProgramGLSL=1

                gpu[0].TestFrameBuffer=1

                gpu[0].OCLPresent=1

                gpu[0].OCLVersion="1.2 (Apr 25 2014 22:04:25)"

                gpu[0].CUDASupported=0

                gpu[0].OCLBandwidth=4.97072e+09

                snifferEnd="2014-05-27_21:12:34"

                • 5. Re: PS CC 14.2.1
                  abrilsdad Level 1

                  win 8 x64  intel HD graphics

                  on laptop

                   

                  I also get checker board like trans layer at certain zoom levels. Goes away if I click zoom in 1 or out 1

                  tried the driver update, I have latest driver.

                  goes away if i turn off animated zoom.

                  but i dont like that..lol

                  cs6 is fine I tried same settings for openGL no change

                  • 6. Re: PS CC 14.2.1
                    abrilsdad Level 1

                    win 8 x64  intel HD graphics

                    on laptop

                     

                    I also get checker board like trans layer at certain zoom levels. Goes away if I click zoom in 1 or out 1

                    tried the driver update, I have latest driver.

                    goes away if i turn off animated zoom.

                    but i dont like that..lol

                    cs6 is fine I tried same settings for openGL no change

                     

                    how do I get sniffer info to paste in reply?

                    • 7. Re: PS CC 14.2.1
                      abrilsdad Level 1

                      win 8 x64 8gb ram  intel HD graphics

                      on laptop

                       

                      I also get checker board like trans layer at certain zoom levels. Goes away if I click zoom in 1 or out 1

                      tried the driver update, I have latest driver.

                      goes away if i turn off animated zoom.

                      but i dont like that..lol

                      cs6 is fine I tried same settings for openGL no change

                      • 8. Re: PS CC 14.2.1
                        Level 1

                        Use Command F (mac) or ctrl F (windows)


                        The key commands in this list are Mac based. This list is easily portable to Windows OS using the conversion table below.


                        Mac Windows
                        Command Control
                        alt/option alt
                        cntrl start
                        Return key Enter key (not numeric keypad)
                        Delete key Backspace key
                        • 9. Re: PS CC 14.2.1
                          abrilsdad Level 1

                          Adobe Photoshop Version: 14.2.1 (14.2.1 20140207.r.570 2014/02/07:23:00:00) x64

                          Operating System: Windows 8 64-bit

                          Version: 6.2

                          System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

                          Physical processor count: 2

                          Processor speed: 2195 MHz

                          Built-in memory: 8005 MB

                          Free memory: 4508 MB

                          Memory available to Photoshop: 6987 MB

                          Memory used by Photoshop: 70 %

                          Image tile size: 1024K

                          Image cache levels: 6

                          Font Preview: Medium

                          TextComposer: Latin

                          Display: 1

                          Display Bounds: top=0, left=0, bottom=768, right=1366

                          OpenGL Drawing: Enabled.

                          OpenGL Allow Old GPUs: Not Detected.

                          OpenGL Drawing Mode: Basic

                          OpenGL Allow Normal Mode: True.

                          OpenGL Allow Advanced Mode: True.

                          AIFCoreInitialized=1

                          AIFOGLInitialized=1

                          OGLContextCreated=1

                          NumGPUs=1

                          gpu[0].OGLVersion="3.0"

                          gpu[0].MemoryMB=2172

                          gpu[0].RectTextureSize=8192

                          gpu[0].Renderer="Intel(R) HD Graphics"

                          gpu[0].RendererID=262

                          gpu[0].Vendor="Intel"

                          gpu[0].VendorID=32902

                          gpu[0].HasNPOTSupport=1

                          gpu[0].DriverVersion="9.17.10.2867"

                          gpu[0].Driver="igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32"

                          gpu[0].DriverDate="20120926000000.000000-000"

                          gpu[0].CompileProgramGLSL=1

                          gpu[0].TestFrameBuffer=1

                          gpu[0].OCLPresent=0

                          gpu[0].CUDASupported=0

                          gpu[0].OCLBandwidth=0

                          gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Intel Build 9.17.10.2867"

                          gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447]

                          gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

                          gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]

                          gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

                          gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

                          gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

                          gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[512]

                          gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[1024]

                          gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[41]

                          gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

                          gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

                          gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

                          gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

                          gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

                          gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

                          gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

                          gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

                          gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

                          gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

                          gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0

                           

                          Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\

                          Temporary file path: C:\Users\RON\AppData\Local\Temp\

                          Photoshop scratch has async I/O enabled

                          Scratch volume(s):

                            C:\, 449.2G, 90.1G free

                          Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\Plug-Ins\

                          Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\

                           

                           

                           

                          Required plug-ins:

                           

                           

                             3D Studio 14.2.1 (14.2.1 x001)

                             Accented Edges 14.2.1

                             Adaptive Wide Angle 14.2.1

                             Angled Strokes 14.2.1

                             Average 14.2.1 (14.2.1 x001)

                             Bas Relief 14.2.1

                             BMP 14.2.1

                             Chalk & Charcoal 14.2.1

                             Charcoal 14.2.1

                             Chrome 14.2.1

                             Cineon 14.2.1 (14.2.1 x001)

                             Clouds 14.2.1 (14.2.1 x001)

                             Collada 14.2.1 (14.2.1 x001)

                             Color Halftone 14.2.1

                             Colored Pencil 14.2.1

                             CompuServe GIF 14.2.1

                             Conté Crayon 14.2.1

                             Craquelure 14.2.1

                             Crop and Straighten Photos 14.2.1 (14.2.1 x001)

                             Crop and Straighten Photos Filter 14.2.1

                             Crosshatch 14.2.1

                             Crystallize 14.2.1

                             Cutout 14.2.1

                             Dark Strokes 14.2.1

                             De-Interlace 14.2.1

                             Dfx v3 NO VERSION

                             Dicom 14.2.1

                             Difference Clouds 14.2.1 (14.2.1 x001)

                             Diffuse Glow 14.2.1

                             Displace 14.2.1

                             Dry Brush 14.2.1

                             Eazel Acquire 14.2.1 (14.2.1 x001)

                             Embed Watermark 4.0

                             Entropy 14.2.1 (14.2.1 x001)

                             Extrude 14.2.1

                             FastCore Routines 14.2.1 (14.2.1 x001)

                             Fibers 14.2.1

                             Film Grain 14.2.1

                             Filter Gallery 14.2.1

                             Flash 3D 14.2.1 (14.2.1 x001)

                             Fresco 14.2.1

                             Glass 14.2.1

                             Glowing Edges 14.2.1

                             Google Earth 4 14.2.1 (14.2.1 x001)

                             Grain 14.2.1

                             Graphic Pen 14.2.1

                             Halftone Pattern 14.2.1

                             HDRMergeUI 14.2.1

                             IFF Format 14.2.1

                             Ink Outlines 14.2.1

                             JPEG 2000 14.2.1

                             Kurtosis 14.2.1 (14.2.1 x001)

                             Lens Blur 14.2.1

                             Lens Correction 14.2.1

                             Lens Flare 14.2.1

                             Liquify 14.2.1

                             Matlab Operation 14.2.1 (14.2.1 x001)

                             Maximum 14.2.1 (14.2.1 x001)

                             Mean 14.2.1 (14.2.1 x001)

                             Measurement Core 14.2.1 (14.2.1 x001)

                             Median 14.2.1 (14.2.1 x001)

                             Mezzotint 14.2.1

                             Minimum 14.2.1 (14.2.1 x001)

                             MMXCore Routines 14.2.1 (14.2.1 x001)

                             Mosaic Tiles 14.2.1

                             Multiprocessor Support 14.2.1 (14.2.1 x001)

                             Neon Glow 14.2.1

                             Note Paper 14.2.1

                             NTSC Colors 14.2.1 (14.2.1 x001)

                             Ocean Ripple 14.2.1

                             Oil Paint 14.2.1

                             OpenEXR 14.2.1

                             Paint Daubs 14.2.1

                             Palette Knife 14.2.1

                             Patchwork 14.2.1

                             Paths to Illustrator 14.2.1

                             PCX 14.2.1 (14.2.1 x001)

                             Photocopy 14.2.1

                             Photoshop 3D Engine 14.2.1 (14.2.1 x001)

                             Photoshop Touch 14.0

                             Picture Package Filter 14.2.1 (14.2.1 x001)

                             Pinch 14.2.1

                             Pixar 14.2.1 (14.2.1 x001)

                             Plaster 14.2.1

                             Plastic Wrap 14.2.1

                             PNG 14.2.1

                             Pointillize 14.2.1

                             Polar Coordinates 14.2.1

                             Portable Bit Map 14.2.1 (14.2.1 x001)

                             Poster Edges 14.2.1

                             Radial Blur 14.2.1

                             Radiance 14.2.1 (14.2.1 x001)

                             Range 14.2.1 (14.2.1 x001)

                             Read Watermark 4.0

                             Reticulation 14.2.1

                             Ripple 14.2.1

                             Rough Pastels 14.2.1

                             Save for Web 14.2.1

                             ScriptingSupport 14.2.1

                             Shake Reduction 14.2.1

                             Shear 14.2.1

                             Skewness 14.2.1 (14.2.1 x001)

                             Smart Blur 14.2.1

                             Smudge Stick 14.2.1

                             Solarize 14.2.1 (14.2.1 x001)

                             Spatter 14.2.1

                             Spherize 14.2.1

                             Sponge 14.2.1

                             Sprayed Strokes 14.2.1

                             Stained Glass 14.2.1

                             Stamp 14.2.1

                             Standard Deviation 14.2.1 (14.2.1 x001)

                             STL 14.2.1 (14.2.1 x001)

                             Sumi-e 14.2.1

                             Summation 14.2.1 (14.2.1 x001)

                             Targa 14.2.1

                             Texturizer 14.2.1

                             Tiles 14.2.1

                             Torn Edges 14.2.1

                             Twirl 14.2.1

                             Underpainting 14.2.1

                             Vanishing Point 14.2.1

                             Variance 14.2.1 (14.2.1 x001)

                             Variations 14.2.1 (14.2.1 x001)

                             Water Paper 14.2.1

                             Watercolor 14.2.1

                             Wave 14.2.1

                             Wavefront|OBJ 14.2.1 (14.2.1 x001)

                             WIA Support 14.2.1 (14.2.1 x001)

                             Wind 14.2.1

                             Wireless Bitmap 14.2.1 (14.2.1 x001)

                             ZigZag 14.2.1

                           

                           

                          Optional and third party plug-ins:

                           

                           

                             Alien Skin Autolayer 3 3.0.0 20463 2013-05-30 12:54

                             Alien Skin Exposure 5 Autolayer 5.0.0

                             Analog Efex Pro 1.0.11.216

                             Analog Efex Pro 2 2.0.4.323

                             BackgroundFilter 2.2.16.323

                             Bokeh 2.0.1

                             Camera Raw 8.4.1

                             Camera Raw Filter 8.4.1

                             Color Efex Pro 4 4.3.16.323

                             Dfine 2 2.2.16.323

                             Exposure 5 5.0.0

                             FineStructuresFilter 2.2.16.323

                             HDR Efex Pro 2 2.2.16.323

                             HotPixelsFilter 2.2.16.323

                             Merge to HDR Efex Pro 2 2.2.16.323

                             Nik Collection Selective Tool 2.1.21.323

                             Perfect Batch 8 8.5.0

                             Perfect BW 8 8.5.0

                             Perfect BW 8 Filter 8.5.0

                             Perfect BW 8 Smart Filter 8.5.0

                             Perfect Effects 8 8.5.0

                             Perfect Effects 8 Filter 8.5.0

                             Perfect Effects 8 Smart Filter 8.5.0

                             Perfect Enhance 8 8.5.0

                             Perfect Enhance 8 Filter 8.5.0

                             Perfect Enhance 8 Smart Filter 8.5.0

                             Perfect Mask 8 8.5.0

                             Perfect Mask 8 Filter 8.5.0

                             Perfect Mask 8 Smart Filter 8.5.0

                             Perfect Portrait 8 8.5.0

                             Perfect Portrait 8 Filter 8.5.0

                             Perfect Portrait 8 Smart Filter 8.5.0

                             Perfect Resize 8 8.5.0

                             Perfect Resize 8 Engine Automation 8.5.0

                             Perfect Resize 8 Engine Filter 8.5.0

                             Perfect Resize 8 Filter 8.5.0

                             PhotoFrame 4.6 Professional Edition 4.6.7 (Suite 6.1)

                             PhotoFrame 4.6 Professional Edition Batch 4.6.7 (Suite 6.1)

                             PhotoFrame 4.6 Professional Edition Hidden 4.6.7 (Suite 6.1)

                             ShadowsFilter 2.2.16.323

                             Sharpener Pro 3: (1) RAW Presharpener 3.1.16.323

                             Sharpener Pro 3: (2) Output Sharpener 3.1.16.323

                             Silver Efex Pro 2 2.2.16.323

                             SkinFilter 2.2.16.323

                             SkyFilter 2.2.16.323

                             StrongNoiseFilter 2.2.16.323

                             Topaz DeNoise 5 10.0

                             Viveza 2 2.1.16.323

                          Plug-ins that failed to load: NONE

                          Flash:

                             onOne

                             Kuler

                             Adobe Exchange

                          Installed TWAIN devices: NONE

                          • 10. Re: PS CC 14.2.1
                            Level 7

                            Your video card driver is almost 2 years out of date. Go to Intel's website and install the latest driver.

                            • 12. Re: PS CC 14.2.1
                              gener7 Adobe Community Professional & MVP

                              I'll admit Trevor, that put a little smile in my day.

                              • 13. Re: PS CC 14.2.1
                                abrilsdad Level 1

                                I did, but it said my driver was oem, that I needed to get update from computer manufacture.

                                But I did manage to find an update through a 3rd party driver update software. I backed up my existing

                                driver just incase. then installed new driver, still flickers on redraw sometimes but way better now.

                                I am going to see how new driver works out before going back to intels site to see if their update say differently now when I run their update tool.

                                • 14. Re: PS CC 14.2.1
                                  abrilsdad Level 1
                                  Product DetectedIntel® HD Graphics 2000
                                  Current Driver Installed9.17.10.3062
                                  A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact yourcomputer manufacturer for the latest driver for your computer.
                                  • 15. Re: PS CC 14.2.1
                                    Trevor.Dennis Adobe Community Professional (Moderator)

                                    But doesn't that only apply to the auto driver updater?  There's nothing to stop you doing it manually.

                                     

                                    Or, as a certain contributor to this thread might advise, you could check out this excellent knitting pattern generator:

                                    http://www.tricksyknitter.com/knitting-chart-maker/