> AE's preferences also tell me that the NVIDIA GT 750M graphics card that comes with the computer is unsupported.
You are misinterpreting what After Effects is telling you.
Your GPU is fine for OpenGL features. The only feature that your GPU is unsupported for is the After Effects ray-traced 3D renderer, which is an obsolete feature. This has nothing whatsoever to do with the plug-ins from Mettle.
See this page for details about After Effects and the GPU:
If you're having trouble with Mettle plug-ins, I recommend contacting Mettle:
Thanks for the reply.
I didn’t think I had a problem with AE but was putting the question out there to see if anyone else has experienced this issue. It must be some sort of software conflict. The plugins aren’t writing registration info to my library.
But I was taken aback to see that my new computer would have a graphics card that AE considers “unsupported.” Since that seems like an oddity, I threw the info into the mix.
I have been in touch with Mettle. Chris over there played with my computer using TeamViewer and concluded there was something “weird” with my system. Apple requested I send them diagnostic info, but I’ve heard nothing back from them in over two weeks.
So I’m reaching out anywhere I can to see if I’m the lone person with this problem.
Since we’ve communicated now and again in the past and those exchanges have sometimes resulted in your putting in a feature request, it would be reassuring to know that someone is working on getting the graphics card in the latest MacBook Pro model officially supported.
> it would be reassuring to know that someone is working on getting the graphics card in the latest MacBook Pro model officially supported.
Please reread my previous message.
You card is supported for every feature but one, which I said was an obsolete feature. We are doing no further work on that obsolete feature.
OK. We’re now off the topic of my Mettle plug in issue, but can you clarify the graphic card question?
I understood the link to be saying that you had obsoleted the way OpenGl used to work. But now you seem to be saying it is the ray trace renderer that is obsolete. Should I thus leave the ray tracing option in the preferences at the default CPU? I had gone ahead and checked the GPU (unsupported) option, but maybe you’re telling me there’s no point.
Am I to gather that Cinema 4D functions for 3D rendering now?
Yes. Ignore the ray-traced 3D renderer. It is a failed feature that we are putting no more work into that will go away. Use other methods for 3D in After Effects, including the Cinema 4D integration, into which we are putting much more ongoing effort.
Thanks again, Todd
And after that brief, but informative, interruption, I’d like to again put out the question if anyone else has had a problem activating Mettle plug ins on a current model MacBook Pro, Mavericks 10.9.3.
Im experiencing a similar problem in windows 7. I believe the root of the problem is that something has put a lock on the permissions for all my adobe program files, meaning the Plugin can't write its registration information. I don't know if this info is of any help to you, I haven't found a solution yet.
Thanks Todd, Sadly i was a little over zealous when fixing the permissions and managed to break things so badly I had to reinstall everything!
Turns out the permissions weren't the issue. When I was trying to copy presets into the folder the reason they wouldn't copy is because they were encrypted, this led me to believe it was a permissions issue. Turns out I had a faulty serial, mettle provided a new one. All better. Thanks for the help anyway todd.