0 Replies Latest reply on May 28, 2014 12:17 AM by AndrewMaclean

    Installation Failure for Creative Cloud

    AndrewMaclean

      I just tried to install the latest update of Creative Cloud several times. It always stops at 40% when installing the update and gives me a message:

      "Creative Cloud desktop failed to update. (Error code: 1) Contact Customer Support."

       

      What is going on?

      Why do you people make it so error prone to update? I dread updating Adobe products.

       

      Seriously I will most likely consider not resubscribing when my subscription expires. Yours is the only product which gives so much trouble.

       

      I am using Windows XP 8.1 and when it failed the first time, I logged in as administrator and tried again.

       

      Now of course, I can't do anything with Creative Cloud it just keeps asking me to install now. and fails with the same message.

       

      So, I uninstalled it and downloaded directly and it still will not install. Now I have no Creative Cloud.

      I killed the background processes AMBSOIE and the update manager and it still will not install.

       

      What the hell is going on????

       

       

      Regards

         Andrew