So yesterday I renewed my Photoshop subscription but I'm still not able to open up Photoshop because it says that I need to update adobe (and possibly re-download PS? I'm not even sure). I tried to update adobe but then before it started to initialize the download it asked me to sign in. It's giving my name (Sam Pointon) as the username already filled in, but it won't accept the password that I use for my normal account (when the username is my email). I can't find that secondary password anywhere and I'm wondering how to do that
Chat Now button near the bottom for Activation and Deactivation problems may help
Asked to sign in after paying may help
Are you using a Mac?
If so, does the prompt asking for your password look something like this?
If so, Adobe will not be able to help you with this.
Mac OS X will often require that when you install (and update) software, you need to enter an administrator password to allow the installation to continue. See this article for more information from Apple about this: http://support.apple.com/kb/HT2558
So, just enter the same password you use when you log into your Mac (or that you set when you first set up your Mac, if you have auto-login set up). If your account does not have a password, then just leave it blank and click OK.
Hope this helps!