If you uninstall CC then re-install it should work. I've done this every time CC has updated since I've started using the ''service'', lost count
Yes, I have all the steps written down, but I shouldn't have to do this every time!
The steps are:
- Download and run CC Cleaner Tool
- Then move three different Adobe folders to the desktop
- Then rename specified folders and move to the desktop
- Then re-install CC.
What I don't understand is why I have to go through this EVERY TIME CC requires/forces an update.
Yes, since you're on a network, you'll likely have to get permission to run the cleaner tool.
Below are the steps that I was given by tech support via chat in February. I saved the chat transcript and have used it twice more since then and obviously, I'm going to have to use it again this time. It's more than annoying. Adobe hasn't worked out the bugs from their CC desktop application and it's costing me hours of time.
Download the cleaner tool and click Run. It will open a black screen.
1) Type E and hit enter
2) Type Y and hit enter
3) Type 3 and hit enter to select the Creative Cloud and CS 6 products. (which is what I have.)
4) Select the "Creative Cloud Desktop" option ONLY and hit enter.
5) Type Y and hit enter to confirm the cleaning of Creative Cloud Desktop.
Then close the cleaner screen.
-- Navigate to "C:\Program Files (x86)\Common Files\Adobe" folder.
-- Move the folder "AdobeApplicationManager" to desktop
-- Move the folder "OOBE" to desktop
-- Press Windows logo+R key in the keyboard and type as C:\ProgramData\Adobe and hit enter. It will open a folder.
-- Move the folder "AAMUpdater" to desktop
-- Press Windows logo+R key in the keyboard and type %localAppData% and hit enter. Open Adobe folder.
-- Rename the "AAMUpdater" folder as "AAMUpdater_old" and then move that file to desktop
-- Rename the "OOBE" folder as "OOBE_old" and then move that file to desktop
-- Then ... to reinstall ... <https://creative.adobe.com/products/creative-cloud>
-- Once installed, delete the 5 folders that were moved to your desktop -- AAMUpdater, AAMUpdater_old, AdobeApplicationManager, OOBE,