2 Replies Latest reply on May 28, 2014 4:07 PM by HKMulligan02

    Adobe Premier Pro Stops Working on Start up

    HKMulligan02

      Okay so pretty Straight forward, but before I get into it I will share my Laptop Specs first

       

      OS: 64bit - Windows 8.1 - fully updated

      Laptop Yoga 13
      Processor: Inter Core i7-3517U CPU@ 1.9GHz-2.4GHz
      RAM: 8GB
      Hard-Disk: SS Dirve 256GB

      Graphics: Intel HD Graphics 4000 (Everytime I see that I wish I could upgrade it)

       

      So I've been using Premier Pro CC for a while, no issues. Until last week I was working on a project, and my computer crashed on me. After a reboot Premier Pro would go through the load up image, but once the program window appeared the program stopped running. I tried a full uninstall and re-install of Premier Pro. Nothing still wont start. So then I uninstall all Adobe programs (Including Acrobat XI), but I didn't take off Photoshop, out of laziness. Just to clarify, I told the uninstall to remove all my preferences and files. Then re-installed Premier Pro. Still nothing.

      Untitled-1.jpg

      And here we have Premier Pro Loading (See me writing this in the background)

      Untitled-2.jpg

      And here we have Premier Pro freezing

       

      All other Adobe programs I have installed work great:
      Illustrator, After Effects, Photoshop, Lightroom, Audition

       

      So I'm looking for some help here in the creative cloud. Any Takers?