2 Replies Latest reply on May 29, 2014 11:32 AM by mktimmer

    Need to talk to someone regarding our account and recent bills.

    mktimmer

      We signed up last year for a one-month period to take advantage of the 99-cent month deal.  Our bookkeeper now says we have been charged the $14.99 per month ever since.  Please contact us to discuss and straighten this out.  I would like to begin using is again and just started a form yesterday, planning to continue for a while, but we should't have been charged for the past 10 months.

      608-788-5000

        • 1. Re: Need to talk to someone regarding our account and recent bills.
          Drewy62 Adobe Employee

          The 99 cent trial turns into a 14.99 monthly subscription if you don't go in and change your account type. In the future when you aren't going to use the system you can go into myaccounts and change your subscription type to free.

           

          Andrew

          • 2. Re: Need to talk to someone regarding our account and recent bills.
            mktimmer Level 1

            Thank you Drew62 . . . but is there any way to be reimbursed for all those

            months when we did not use it?

             

            Blessings,

             

             

            MelanieMelanie Timmerman

             

             

            *Executive Admin. Asst./Office ManagerLa Crosse Area Synod,

            ELCA608-788-5000*

             

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