Do I have to uninstall my trial apps for CC (expired) so that my daughter's subscription can begin? We both use the same computer, and nothing happens when she tries to download PS.
It is always a good idea to uninstall before installing new, so the system registry entries are fresh
-using the cleaner after uninstalling and before reinstalling will usually help
Thanks, John! The uninstall was the fix.
Retrieving data ...