0 Replies Latest reply on May 29, 2014 5:12 AM by Altamirador

    Client really pissed off ! Subscription renewal not working !

    Altamirador

      Last week, I got a notice that my payment did'nt go through on my CC for my Captivate 7 subscription.

       

      It gave me a notice to update my payment info which I did.

       

      Next thing I know, I get a message that my subscription has expired ! So I go through the process again, $1.50 is debited on my CC ( twice ) and yet, it's not working !

       

      I called the support/sales service to be only transfered in India. The guy speaks a terrible english and tell me after waiting 20 minutes that I cannot renew my licence and that I have to

      purchase another one.

       

      Ok fine !

       

      That doens't work either beacuse I can only purchase Captivate 8 now !! All the files I produce must be in Captivate 7 ! NOT 8 !!

       

      Call back again....

       

      Speak to another Indian gentleman... He cannot find my account and he tell me in a rude way that the credentials I'm giving him are not good. Hey buddy ! I'm logged in as we speak with what I gave you.

       

      After fiddling for 10-15 minutes, he comes back on the phone to tell me that I don't have a Captivate Subscription ! I decide to just hang hup !

       

      Call back again...

       

      A lady find my account after struglling again, this time with her computer apparently !l

       

      She tells me that I have to wait 24 hours before my account is reinstated. It clearly says 15 minutes on the popup window when I start the software !!

       

      Now !

       

      I'm out of the software I need and nobody at Adobe can resolve my problem !

       

      Transfering support calls to India is not a good way to do business. Adobe, you are shooting yourself in the foot !!


      Can someone take care of my problem at Adobe ???