1 Reply Latest reply: May 29, 2014 6:23 AM by Bob Bringhurst

Retail folio download error

Andrey_ZR May 29, 2014 5:27 AM

Hello!

I have multi-folio app with retail content and subscription. 6 month ago i switched to DPS Enterprise and published v29 app with custom storefront. Since that time i'm receiving many reports about download errors. People can't download purchased issues - they receive the error message. It's just about retail folios, free folios are loading fine. I can't reproduce that at my end, everything is loaded perfectly by me. But i have many negative reviews and emails about this problem. What may be the reason for that and how to resolve it? Am i just one, who faced this?

1. Re: Retail folio download error

Bob Bringhurst May 29, 2014 6:23 AM (in response to Andrey_ZR)

You should call Gold support so that they can look up your account information and help you troubleshoot. The numbers are listed on the DPS Dashboard when you sign in to https://digitalpublishing.acrobat.com.
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