0 Replies Latest reply on May 29, 2014 8:08 AM by ladypoole

    Since changing our computer I have been unable to download ebooks to my Reader Library I get a message Some file types associated with EPUB files are not associated with Reader Library; Waterstones suggest that I may have accidentally created a new Adobe

    ladypoole

      When I try to download them from the Waterstones website I get a message saying:

       

      ‘Some file types associated with EPUB files are not associated with Reader Library.  Do you want to associate them now?  When I reply yes I get another message; ‘Configuration error unable to update EPUB files check network firewall and try again’.

       

      The ‘books’ are saved in the Download directory and I can’t transfer them from there to my E-Reader. I have not had any problems before, it was very simple; I saved the download and it automatically went into the Reader Library.

       

      I contacted HP and they said it is a software error and suggested I contact Waterstones.  I contacted Waterstones Customer Support and got the following response:

       

      As the error message is specifically mentioning the firewall it does sound like something in the firewall settings is stopping the download from taking place correctly. However, the files should not be being saved to the Download folder. It would be worth trying again by going to your Digital Order History on your Waterstones.com account and pressing the download button, and then making sure to press "Open" not "Save". When you press Open rather than Save it should give the option to open the file with Adobe Digital Editions. If the firewall message still comes up then I'm afraid something is blocking it on your end.


      If the above "Open" download method works but you then still get an error message it could possibly be that you have accidentally created a new Adobe ID when setting up on the new computer, rather than signing in with your old Adobe ID. It would be worth trying the aforementioned download technique again first, but if problems did still persist it would be worth calling Adobe themselves on 0207 365 0735, as they should be able to sort out any account issue.

       

        In response to the first para of Waterstones email I already do what they suggest I do press ‘Open’ not ‘Save’ but I don’t get the open with Adobe Digital Editions (we have installed Adobe Digital Editions on the new computer. Waterstones say we may have ‘accidentally created a new Adobe ID when setting up the new computer’ does that mean that we shouldn’t have installed Adobe Digital Editions on the new computer as it would have already been there? How do I sign in with my old Adobe ID?