7 Replies Latest reply on May 31, 2014 8:22 AM by A.T. Romano

    export error adobe premiere elements 12

    singularity1219

      im trying to save a video as AVCHD with the YouTube HD presetting. ive done it before but this past time ive tried it, it gave me a message saying export error an unknown error has occured.

      Please help

      Thanks,

      Noah Ogan

        • 1. Re: export error adobe premiere elements 12
          A.T. Romano Level 7

          Noah Ogan

           

          What computer operating system is your Premiere Elements running on?

           

          What are the properties of the source media on the Timeline and what did you or the project set as the project preset to match the properties of the source media?

           

          What is the file size and duration of the export as estimated at the bottom of the export area for presumed

          Publish+Share

          Computer

          AVCHD with Presets = YouTube Widescreen HD

          Are you customizing any of the export settings under the Advanced Button/Video Tab or are you leaving default export settings?

           

          Also, please try with Presets = MP4 - H.264 1920 x 1080p30.

           

          If I have assumed too much for the details, please give the missing details in order for us to help you.

           

          Thank you.

           

          ATR

          • 2. Re: export error adobe premiere elements 12
            singularity1219 Level 1

            thanks for the quick reply.

            Im running windows 7 professional 64 bit

            the main file im trying to run through adobe is a .avi file 1920*1080 101gb 25:07 long

            this is the same as every other file ive used in abode.

            for this file it estimateded a little over 2 hours to save

            and i have tried the mp4 preset same issue

            Thank You

            • 3. Re: export error adobe premiere elements 12
              A.T. Romano Level 7

              Noah Ogan

               

              Thanks for the reply. It is late where I am so I will just give a few comments now and more in the morning.

               

              1. If you have not already, open a new project and try the export

              Publish+Share

              Computer

              AVCHD

              with Presets = MP4 - H.264 1920 x 1080p30 (assuming a NTSC setup)

               

              2. What is the video compression for your file with the .avi file extension? The file property appears to include

              a. file size 101 GB and file extension .avi.

              b. duration 25 minutes and 7 seconds

              But, when you get to export as cited above, what is the estimated file size and duration? The duration should

              remain 25 minutes and 7 seconds, but what does it show for estimated file size.

               

              3. Is your computer optimized - no pile ups of preview files, conformed audio, or conformed video files? Where are

              the Scratch Disks pointed to and how much free hard drive space is there?

               

              4. Do you have any older source files that worked before for export that you could try in the present situation to compare with this current source?

               

              More later.

               

              ATR

              • 4. Re: export error adobe premiere elements 12
                singularity1219 Level 1

                1. I've tried this way as soon as you suggested it in the first reply   

                2 and 3.i don't see an estimated size, if you could be more specific as where to look and what im looking for. but the is still 360gb free

                4. Yes, specifically 24 other times the exact same way im trying this time

                Thank You for all your time,

                Noah Ogan

                • 5. Re: export error adobe premiere elements 12
                  A.T. Romano Level 7

                  Noah Ogan

                   

                  filesizeduration.JPG

                   

                  With regard to my question about old files that working OK before versus how they are working now in your current project, what was your answer to that....do they still work OK in the current project or do they not work the way the new files are acting now?

                   

                  More later.

                   

                  Thank you.

                   

                  ATR

                  • 6. Re: export error adobe premiere elements 12
                    singularity1219 Level 1

                    Thanks for all your help i really appreciate it.

                    I tried a few test videos earlier today and it seems my issue was the fps i was recording in. 

                    The two test videos worked fine and rendered and saved properly and played back is i expected.

                    Once again thank you for all your help with my issues.

                    If i have any more issues i know who to ask.

                    Thanks Again,

                    Noah Ogan

                    • 7. Re: export error adobe premiere elements 12
                      A.T. Romano Level 7

                      Noah Ogan

                       

                      Wonderful news of your success. You did a great job in sorting through the troubleshooting to get to the resolution. The follow up is appreciated.

                       

                      We are glad of the opportunity to be of assistance. As always, please do not hesitate to ask questions or to ask for clarification.

                       

                      Best wishes.

                       

                      ATR