I am using RH HTML x5.01 and producing WebHelp. We just
converted our WinHelp projects in RH HTML and I am not so familiar
with WebHelp output.
I created a new window CompanyName and the programmer has set
the calls to the window and start page. When I'm in our company's
application, I click Help and the WebHelp is displayed in a
separate window and everything looks fine (except the window name
takes the application file name); however, when I type a word in
the index box , nothing happens. When I generate WebHelp without a
skin, neither the search nor the index work.
If I double-click the start page to open WebHelp (generated
with or without a skin) in IE6, I type a word in the index box and
the appropriate keywords show up.
Because this is our first attempt at using WebHelp output, I
wonder what we are doing wrong. Why does it work in IE and not in
I tried setting the Window properties to use the browser
defaults just to see what would happen and the help doesn't get
called at all from the application.
If anyone can provide any insight, that would be great.
If the help was working correctly when you used the help
standalone, the obvious conclusion would be that the problem was
with they way the help is being called.
There are a couple of topics on my site about calling
webhelp. I don't know if they will help your developer but that's
the best I can offer on that.
However, I'm not too sure it is working correctly. Let's
focus on working with a skin. The index keywords should all appear
before you type anything in. In the third page of the wizard, try
selecting the first and last options.