7 Replies Latest reply on May 30, 2014 12:44 PM by Chris.oneill

    Can't select multiple layers with shift/ctrl in Photoshop CC

    Chris.oneill

      I honestly can't find a damn thing about this in google searches, other than one poor soul who had the problem on PS5 years ago and just reset their preferences to fix it.  None of my more experienced artist co-workers have any idea either..  Well I've tried resetting prefs, restarting photoshop, rebooting PC, and finally reinstalling photoshop.

       

      I'm on a corporate CC account with my own login, I got a photoshop update that happened yesterday, in the middle of all this.  I was hoping that might fix it, but no.  I tried signing out of the CC account and signing back in, still nothing.  I"m out of ideas.

       

      If I create a new PSD, and create multiple empty layers, I still can't multi-select the layers.  I can only ever select a single layer at a time.  What else can I possibly be missing? 

        • 1. Re: Can't select multiple layers with shift/ctrl in Photoshop CC
          JJMack Most Valuable Participant

          I have no problem selecting a range of layers using shift click and disjoint layers using ctrl click. Post a copy of your system info Photoshop menu Help>System Info use its copy button and paste it into a reply. Perhaps it will show up you problem.

          • 2. Re: Can't select multiple layers with shift/ctrl in Photoshop CC
            Chris.oneill Level 1

            Here it is, hopefully this doesn't reveal too much personal info! 

             

             

            Adobe Photoshop Version: 14.2.1 (14.2.1 20140207.r.570 2014/02/07:23:00:00) x64

            Operating System: Windows 8 64-bit

            Version: 6.2

            System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

            Physical processor count: 2

            Logical processor count: 4

            Processor speed: 1796 MHz

            Built-in memory: 8081 MB

            Free memory: 4525 MB

            Memory available to Photoshop: 7058 MB

            Memory used by Photoshop: 60 %

            Image tile size: 128K

            Image cache levels: 4

            Font Preview: Medium

            TextComposer: Latin

            Display: 1

            Display Bounds: top=0, left=0, bottom=768, right=1366

            Display: 2

            Display Bounds: top=-312, left=1366, bottom=768, right=3286

            OpenGL Drawing: Enabled.

            OpenGL Allow Old GPUs: Not Detected.

            OpenGL Drawing Mode: Advanced

            OpenGL Allow Normal Mode: True.

            OpenGL Allow Advanced Mode: True.

            AIFCoreInitialized=1

            AIFOGLInitialized=1

            OGLContextCreated=1

            NumGPUs=1

            gpu[0].OGLVersion="3.0"

            gpu[0].MemoryMB=2112

            gpu[0].RectTextureSize=16384

            gpu[0].Renderer="Intel(R) HD Graphics 4000"

            gpu[0].RendererID=358

            gpu[0].Vendor="Intel"

            gpu[0].VendorID=32902

            gpu[0].HasNPOTSupport=1

            gpu[0].DriverVersion="10.18.10.3412"

            gpu[0].Driver="igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10 iumd32"

            gpu[0].DriverDate="20140122000000.000000-000"

            gpu[0].CompileProgramGLSL=1

            gpu[0].TestFrameBuffer=1

            gpu[0].OCLPresent=1

            gpu[0].OCLVersion="1.2 "

            gpu[0].CUDASupported=0

            gpu[0].OCLBandwidth=1.53587e+010

            gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Build 10.18.10.3412"

            gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447]

            gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

            gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[96]

            gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

            gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

            gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

            gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

            gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

            gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[64]

            gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

            gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

            gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

            gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

            gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

            gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

            gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

            gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

            gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

            gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

            gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0

            License Type: Subscription

            Serial number: 94070123096078738317

            Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\

            Temporary file path: C:\Users\Dev\AppData\Local\Temp\

            Photoshop scratch has async I/O enabled

            Scratch volume(s):

              Startup, 447.4G, 361.7G free

            Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\Plug-Ins\

            Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\

             

             

            Installed components:

               ACE.dll   ACE 2013/10/29-11:47:16   79.548223   79.548223

               adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850

               AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0  

               AdobeOwl.dll   Adobe Owl 2013/10/25-12:15:59   5.0.24   79.547804

               AdobePDFL.dll   PDFL 2013/10/29-11:47:16   79.508720   79.508720

               AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1786  

               AdobeXMP.dll   Adobe XMP Core 2013/10/29-11:47:16   79.154911   79.154911

               AdobeXMPFiles.dll   Adobe XMP Files 2013/10/29-11:47:16   79.154911   79.154911

               AdobeXMPScript.dll   Adobe XMP Script 2013/10/29-11:47:16   79.154911   79.154911

               adobe_caps.dll   Adobe CAPS   7,0,0,21  

               AGM.dll   AGM 2013/10/29-11:47:16   79.548223   79.548223

               ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  

               aif_core.dll   AIF   5.0   79.534508

               aif_ocl.dll   AIF   5.0   79.534508

               aif_ogl.dll   AIF   5.0   79.534508

               amtlib.dll   AMTLib (64 Bit)   7.0.0.249 BuildVersion: 7.0; BuildDate: Thu Nov 14 2013 15:55:50)   1.000000

               ARE.dll   ARE 2013/10/29-11:47:16   79.548223   79.548223

               AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

               AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

               Bib.dll   BIB 2013/10/29-11:47:16   79.548223   79.548223

               BIBUtils.dll   BIBUtils 2013/10/29-11:47:16   79.548223   79.548223

               boost_date_time.dll   DVA Product   7.0.0  

               boost_signals.dll   DVA Product   7.0.0  

               boost_system.dll   DVA Product   7.0.0  

               boost_threads.dll   DVA Product   7.0.0  

               cg.dll   NVIDIA Cg Runtime   3.0.00007  

               cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

               CIT.dll   Adobe CIT   2.1.6.30929   2.1.6.30929

               CITThreading.dll   Adobe CITThreading   2.1.6.30929   2.1.6.30929

               CoolType.dll   CoolType 2013/10/29-11:47:16   79.548223   79.548223

               dvaaudiodevice.dll   DVA Product   7.0.0  

               dvacore.dll   DVA Product   7.0.0  

               dvamarshal.dll   DVA Product   7.0.0  

               dvamediatypes.dll   DVA Product   7.0.0  

               dvaplayer.dll   DVA Product   7.0.0  

               dvatransport.dll   DVA Product   7.0.0  

               dvaunittesting.dll   DVA Product   7.0.0  

               dynamiclink.dll   DVA Product   7.0.0  

               ExtendScript.dll   ExtendScript 2013/10/30-13:12:12   79.546835   79.546835

               FileInfo.dll   Adobe XMP FileInfo 2013/10/25-03:51:33   79.154511   79.154511

               filter_graph.dll   AIF   5.0   79.534508

               icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

               icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

               imslib.dll   IMSLib DLL   7.0.0.145  

               JP2KLib.dll   JP2KLib 2013/10/29-11:47:16   79.248139   79.248139

               libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

               libiomp5md.dll   Intel(R) OMP Runtime Library   5.0  

               libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

               LogSession.dll   LogSession   2.1.2.1785  

               mediacoreif.dll   DVA Product   7.0.0  

               MPS.dll   MPS 2013/10/29-11:47:16   79.535029   79.535029

               msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428  

               msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

               msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

               msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428  

               msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

               msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

               msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428  

               msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

               PatchMatch.dll   PatchMatch 2013/10/29-11:47:16   79.542390   79.542390

               pdfsettings.dll   Adobe PDFSettings   1.04  

               Photoshop.dll   Adobe Photoshop CC   CC  

               Plugin.dll   Adobe Photoshop CC   CC  

               PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   4.2.0.36  

               PSArt.dll   Adobe Photoshop CC   CC  

               PSViews.dll   Adobe Photoshop CC   CC  

               SCCore.dll   ScCore 2013/10/30-13:12:12   79.546835   79.546835

               ScriptUIFlex.dll   ScriptUIFlex 2013/10/30-13:12:12   79.546835   79.546835

               svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

               tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

               tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

               updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102

               WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078

             

             

             

             

            Required plug-ins:

             

             

               3D Studio 14.2.1 (14.2.1 x001)

               Accented Edges 14.2.1

               Adaptive Wide Angle 14.2.1

               Angled Strokes 14.2.1

               Average 14.2.1 (14.2.1 x001)

               Bas Relief 14.2.1

               BMP 14.2.1

               Camera Raw 8.4.1

               Camera Raw Filter 8.4.1

               Chalk & Charcoal 14.2.1

               Charcoal 14.2.1

               Chrome 14.2.1

               Cineon 14.2.1 (14.2.1 x001)

               Clouds 14.2.1 (14.2.1 x001)

               Collada 14.2.1 (14.2.1 x001)

               Color Halftone 14.2.1

               Colored Pencil 14.2.1

               CompuServe GIF 14.2.1

               Conté Crayon 14.2.1

               Craquelure 14.2.1

               Crop and Straighten Photos 14.2.1 (14.2.1 x001)

               Crop and Straighten Photos Filter 14.2.1

               Crosshatch 14.2.1

               Crystallize 14.2.1

               Cutout 14.2.1

               Dark Strokes 14.2.1

               De-Interlace 14.2.1

               Dicom 14.2.1

               Difference Clouds 14.2.1 (14.2.1 x001)

               Diffuse Glow 14.2.1

               Displace 14.2.1

               Dry Brush 14.2.1

               Eazel Acquire 14.2.1 (14.2.1 x001)

               Embed Watermark 4.0

               Entropy 14.2.1 (14.2.1 x001)

               Extrude 14.2.1

               FastCore Routines 14.2.1 (14.2.1 x001)

               Fibers 14.2.1

               Film Grain 14.2.1

               Filter Gallery 14.2.1

               Flash 3D 14.2.1 (14.2.1 x001)

               Fresco 14.2.1

               Glass 14.2.1

               Glowing Edges 14.2.1

               Google Earth 4 14.2.1 (14.2.1 x001)

               Grain 14.2.1

               Graphic Pen 14.2.1

               Halftone Pattern 14.2.1

               HDRMergeUI 14.2.1

               IFF Format 14.2.1

               Ink Outlines 14.2.1

               JPEG 2000 14.2.1

               Kurtosis 14.2.1 (14.2.1 x001)

               Lens Blur 14.2.1

               Lens Correction 14.2.1

               Lens Flare 14.2.1

               Liquify 14.2.1

               Matlab Operation 14.2.1 (14.2.1 x001)

               Maximum 14.2.1 (14.2.1 x001)

               Mean 14.2.1 (14.2.1 x001)

               Measurement Core 14.2.1 (14.2.1 x001)

               Median 14.2.1 (14.2.1 x001)

               Mezzotint 14.2.1

               Minimum 14.2.1 (14.2.1 x001)

               MMXCore Routines 14.2.1 (14.2.1 x001)

               Mosaic Tiles 14.2.1

               Multiprocessor Support 14.2.1 (14.2.1 x001)

               Neon Glow 14.2.1

               Note Paper 14.2.1

               NTSC Colors 14.2.1 (14.2.1 x001)

               Ocean Ripple 14.2.1

               Oil Paint 14.2.1

               OpenEXR 14.2.1

               Paint Daubs 14.2.1

               Palette Knife 14.2.1

               Patchwork 14.2.1

               Paths to Illustrator 14.2.1

               PCX 14.2.1 (14.2.1 x001)

               Photocopy 14.2.1

               Photoshop 3D Engine 14.2.1 (14.2.1 x001)

               Photoshop Touch 14.0

               Picture Package Filter 14.2.1 (14.2.1 x001)

               Pinch 14.2.1

               Pixar 14.2.1 (14.2.1 x001)

               Plaster 14.2.1

               Plastic Wrap 14.2.1

               PNG 14.2.1

               Pointillize 14.2.1

               Polar Coordinates 14.2.1

               Portable Bit Map 14.2.1 (14.2.1 x001)

               Poster Edges 14.2.1

               Radial Blur 14.2.1

               Radiance 14.2.1 (14.2.1 x001)

               Range 14.2.1 (14.2.1 x001)

               Read Watermark 4.0

               Reticulation 14.2.1

               Ripple 14.2.1

               Rough Pastels 14.2.1

               Save for Web 14.2.1

               ScriptingSupport 14.2.1

               Shake Reduction 14.2.1

               Shear 14.2.1

               Skewness 14.2.1 (14.2.1 x001)

               Smart Blur 14.2.1

               Smudge Stick 14.2.1

               Solarize 14.2.1 (14.2.1 x001)

               Spatter 14.2.1

               Spherize 14.2.1

               Sponge 14.2.1

               Sprayed Strokes 14.2.1

               Stained Glass 14.2.1

               Stamp 14.2.1

               Standard Deviation 14.2.1 (14.2.1 x001)

               STL 14.2.1 (14.2.1 x001)

               Sumi-e 14.2.1

               Summation 14.2.1 (14.2.1 x001)

               Targa 14.2.1

               Texturizer 14.2.1

               Tiles 14.2.1

               Torn Edges 14.2.1

               Twirl 14.2.1

               Underpainting 14.2.1

               Vanishing Point 14.2.1

               Variance 14.2.1 (14.2.1 x001)

               Variations 14.2.1 (14.2.1 x001)

               Water Paper 14.2.1

               Watercolor 14.2.1

               Wave 14.2.1

               Wavefront|OBJ 14.2.1 (14.2.1 x001)

               WIA Support 14.2.1 (14.2.1 x001)

               Wind 14.2.1

               Wireless Bitmap 14.2.1 (14.2.1 x001)

               ZigZag 14.2.1

             

             

            Optional and third party plug-ins: NONE

             

             

            Plug-ins that failed to load: NONE

            Flash:

               Adobe Exchange

               Kuler

            Installed TWAIN devices: NONE

            • 3. Re: Can't select multiple layers with shift/ctrl in Photoshop CC
              Chris.oneill Level 1

              A couple other things to mention, this is a laptop with external keyboard and mouse, another suspected culprit.  I unplugged both of them and tried using the laptop's own keyboard/trackpad, and still nothing.  Being in Canada, my keyboard layout was defaulted to Canadian English, which I also tried switching to American, still nothing. 

               

              Laptop is a Gateway NE57003h, if that helps.

              • 4. Re: Can't select multiple layers with shift/ctrl in Photoshop CC
                JJMack Most Valuable Participant

                I see nothing wrong, In the folder where Adobe store your Photoshop Preferences it also stores others files re-installing Photoshop neither reset these or your Preferences.  What you could try is exit Photoshop the rename your userid  adobe preferences root folder. Like on windows rename "C:\Users\Your User ID\AppData\Roaming\Adobe\Adobe Photoshop CC" to  "C:\Users\Your User ID\AppData\Roaming\Adobe\Adobe Photoshop CC old"  This way you still has all you mods you made to PS.  Then start Photoshop.  Photoshop will create a whole new tree with its deafuts.  See if you can select  more then one layer.  If not exit Photoshop delete the new tree and rename to old one back.

                • 5. Re: Can't select multiple layers with shift/ctrl in Photoshop CC
                  Chris.oneill Level 1

                  Thanks for the replies!  I've tried that already, deleting that preferences folder was fine for me, I don't have anything special done to photoshop yet.  I did at least discover that I can use the keyboard shortcuts (Alt+Shift+[) to select multiple layers, though being able to use the mouse to do it would be nice, at least this is a good enough workaround for my immediate purposes.  (Working on a modified version of the "export all layers to files" script.)

                  • 6. Re: Can't select multiple layers with shift/ctrl in Photoshop CC
                    JJMack Most Valuable Participant

                    The folder I suggesred renamming is one level above the preferences folder it contains more the just preferences. I have fond doing  that works in some case where resetting preferences doesn't work.

                    • 7. Re: Can't select multiple layers with shift/ctrl in Photoshop CC
                      Chris.oneill Level 1

                      Oh, I skipped over that part, you're right!  Gave it a shot here, but still no dice.  Good suggestion!