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Why am I getting '500 Internal server error' after installing CF 10?

xsinner72
New Here ,
May 30, 2014 May 30, 2014

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Hello,

I am not able to get to CF admin after installing CF 10. I am getting a '500 internal server error' along with the following message. How do I get around it? Thanks.

Best regards,

Chung Lee

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception 

javax.servlet.ServletException: java.lang.NullPointerException coldfusion.bootstrap.ClassloaderHelper.initServletClass(ClassloaderHelper.java:129) coldfusion.bootstrap.BootstrapServlet.init(BootstrapServlet.java:59) org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472) org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98) org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:928) org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:414) org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:203) org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:539) org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:298) java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) java.lang.Thread.run(Thread.java:722)

root cause 

java.lang.NullPointerException coldfusion.CfmServlet.init(CfmServlet.java:82) coldfusion.bootstrap.ClassloaderHelper.initServletClass(ClassloaderHelper.java:121) coldfusion.bootstrap.BootstrapServlet.init(BootstrapServlet.java:59) org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472) org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98) org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:928) org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:414) org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:203) org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:539) org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:298) java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) java.lang.Thread.run(Thread.java:722)

note The full stack trace of the root cause is available in the Apache Tomcat/7.0.23 logs.

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Anit_Kumar Adobe Employee
Adobe Employee ,
May 30, 2014 May 30, 2014

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HI xsinner72,

ColdFusion and IIS both should have same bitness. If CF is installed in 64-bit mode, then change the App pool (Enable 32 bit applications” set to false) under Advanced Settings. Remove the connector and recreate it.

Once done, launch command prompt as administrator and try iisreset command. Now you can test your site/CF Admin.

Regards,

Anit Kumar

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xsinner72
New Here ,
May 30, 2014 May 30, 2014

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In Response To Anit_Kumar

Hello Anit,

Thanking your for your reply. The 'enable 32-bit application' was already default to false. When you say 'remove the connector', do you mean delete the site's app pool?

Best regards,

Chung Lee

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Anit_Kumar Adobe Employee
Adobe Employee ,
May 30, 2014 May 30, 2014

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In Response To xsinner72

Hi Chung,

ColdFusion and IIS both should have same bitness. Can you confirm this?


To remove/recreate the connector. Launch the Web Server Configuration Tool as admin, from the Start>>All Programs menu, and delete the existing connector and then recreate it.

xsinner72 wrote:

The 'enable 32-bit application' was already default to false. When you say 'remove the connector', do you mean delete the site's app pool?

Regards,

Anit Kumar

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xsinner72
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Jun 02, 2014 Jun 02, 2014

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In Response To Anit_Kumar

Hello Anit,

Both ColdFusion and IIS are 64-bit.

I have removed and recreated the connector. This time I am getting 'the service is unavailable' error. Am I getting close? Thanks.

Best regards,

Chung

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Anit_Kumar Adobe Employee
Adobe Employee ,
Jun 02, 2014 Jun 02, 2014

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In Response To xsinner72

Yes definitely. The initial issue was due to a bad connector (seems like).  For Service unavailable, can you refer to ColdFusion 11 IIS Connector Tuning — Adobe ColdFusion Blog. This blog holds good for both ColdFusion 10 and ColdFusion 11.

xsinner72 wrote:

Hello Anit,

Both ColdFusion and IIS are 64-bit.

I have removed and recreated the connector. This time I am getting 'the service is unavailable' error. Am I getting close? Thanks.

Best regards,

Chung

Regards,

Anit Kumar

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xsinner72
New Here ,
Jun 02, 2014 Jun 02, 2014

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In Response To Anit_Kumar

Hello Anit,

I have just tried the connector tuning couple of times by following instructions on the blog. I am using the Case# 1 setting on the blog. I am still getting 'the service is unavailable' error. Thanks.

Best regards,

Chung

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Anit_Kumar Adobe Employee
Adobe Employee ,
Jun 02, 2014 Jun 02, 2014

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In Response To xsinner72

Can you share your worker.properties?

Can you also check, what is the error you are getting in exception.log?

Regards,

Anit Kumar

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xsinner72
New Here ,
Jun 02, 2014 Jun 02, 2014

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In Response To Anit_Kumar

Anit,

The following is from the workers.properties:

worker.list=cfusion

worker.cfusion.type=ajp13

worker.cfusion.host=xxx.xxx.xxx.xx (My work does not allow me to reveal IP address.)

worker.cfusion.port=8012

worker.cfusion.max_reuse_connections=250

worker.cfusion.connection_pool_size=500

worker.cfusion.connection_pool_timeout=60

As for the exception log, it's showing the following:

"Error","pool-2-thread-1","06/02/14","13:00:00",,"Unable to initialise Monitoring service: java.lang.NoClassDefFoundError: Could not initialize class coldfusion.featurerouter.FeatureRouter"

java.lang.NoClassDefFoundError: Could not initialize class coldfusion.featurerouter.FeatureRouter

    at coldfusion.server.CFService.setupMonitoringService(CFService.java:464)

    at coldfusion.server.CFService.start(CFService.java:671)

    at coldfusion.server.j2ee.CFStartUpServlet.startCFService(CFStartUpServlet.java:110)

    at coldfusion.server.j2ee.CFStartUpServlet.init(CFStartUpServlet.java:86)

    at javax.servlet.GenericServlet.init(GenericServlet.java:160)

    at coldfusion.bootstrap.ClassloaderHelper.initServletClass(ClassloaderHelper.java:121)

    at coldfusion.bootstrap.BootstrapServlet.init(BootstrapServlet.java:59)

    at org.apache.catalina.core.StandardWrapper.initServlet(StandardWrapper.java:1266)

    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1185)

    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1080)

    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:5001)

    at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5278)

    at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)

    at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1525)

    at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1515)

    at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)

    at java.util.concurrent.FutureTask.run(FutureTask.java:166)

    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)

    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)

    at java.lang.Thread.run(Thread.java:722)

"Warning","Thread-10","06/02/14","13:00:00",,"Graphing service is unavailable"

java.lang.NullPointerException

    at coldfusion.graph.GraphingServiceImpl.setUpWatermark(GraphingServiceImpl.java:220)

    at coldfusion.graph.GraphingServiceImpl._initializeGraphingEngine(GraphingServiceImpl.java:144)

    at coldfusion.graph.GraphingServiceImpl.access$300(GraphingServiceImpl.java:40)

    at coldfusion.graph.GraphingServiceImpl$2.run(GraphingServiceImpl.java:125)

"Error","Thread-12","06/02/14","13:00:01",,"The Runtime service is not available. This exception is usually caused by service startup failure. Check your server configuration."

coldfusion.server.ServiceFactory$ServiceNotAvailableException: The Runtime service is not available.

    at coldfusion.server.ServiceFactory.getRuntimeService(ServiceFactory.java:117)

    at coldfusion.document.DocumentServiceImpl.initializeDocumentService(DocumentServiceImpl.java:219)

    at coldfusion.document.DocumentServiceImpl.access$000(DocumentServiceImpl.java:52)

    at coldfusion.document.DocumentServiceImpl$1.run(DocumentServiceImpl.java:180)

--Chung

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Anit_Kumar Adobe Employee
Adobe Employee ,
Jun 03, 2014 Jun 03, 2014

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In Response To xsinner72

This needs to be analyzed in more detail. Can you send an email to cfinstal<AT>adobe<DOT>com, making a reference to this thread.

Regards,

ANit Kumar

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xsinner72
New Here ,
Jun 04, 2014 Jun 04, 2014

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In Response To Anit_Kumar

Will do, Anit. Thank you very much.

Best regards,

Chung Lee

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