3 Replies Latest reply: Jun 10, 2014 5:40 AM by TheFarmer

RoboHelp Server 9.0.1 Update; Communication Error

TheFarmer May 30, 2014 11:12 AM

Windows Server 2008 SP2 32bit

RoboHelp Server 9

RoboHelp HTML 11

Tomcat 7

Problem: After following the installation instructions here, and trying to log back into the admin panel the following error is displayed.

The weird part is that I can get to the report section via a direct link, however it is not possible to change which areas are selected.

I am able to publish to the server still and the changes update as expected.

I have tried creating a new context and attempting to log into the admin panel resulting in the same error message.

I also tried upgrading Tomcat to version 8 and was faced with the same error message upon logging in via the admin panel.

Any thoughts on this will be appreciated!

1. Re: RoboHelp Server 9.0.1 Update; Communication Error

RoboColum(n) May 30, 2014 2:41 PM (in response to TheFarmer)

Just so we are clear, you had RHS 9 installed and everything was fine. Then you installed the RHS 9.0.1 update and you hit the problem you describe.

If this is right, I'd check all your database connections for the context to ensure it is OK.
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2. Re: RoboHelp Server 9.0.1 Update; Communication Error

TheFarmer Jun 2, 2014 6:27 AM (in response to RoboColum(n))

Correct, RHS 9 was configured and working fine and then broke after applying the 9.0.1 update.

I am using the built-in database for the context and as far as I can tell everything is pointing correctly.
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3. Re: RoboHelp Server 9.0.1 Update; Communication Error

TheFarmer Jun 10, 2014 5:40 AM (in response to TheFarmer)

This was fixed after uninstalling RHS and doing a fresh install and then patching to 9.0.1.
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