Did you disable your firewall?
-Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
-Server won't connect https://forums.adobe.com/thread/1233088
I haven't done anything to my firewall. I just added it to the list of allowed programs in my firewall, but other than that I haven't changed anything. I should add that it works on my laptop but not my desktop, and that I saw where there was a recently released update. That doesn't do me any good when I can't connect to download said update.
Also, I can use Muse CC just fine, but I can't connect to the Creative Cloud app at all.
I deleted the Creative Cloud desktop app, used the Cleaner tool and attempted to install it again. I get the following:
It hangs here every time. I can still use apps, but now my Muse won't launch:
Thankfully, this is the only CC based program on my desktop. This is a major problem, Adobe. It's as if there's something blocking my apps from installing and launching if they have anything to do with CC. I have not changed any firewall settings and it's only happened after the crash on the 15th. I need some answers since I'm paying for this.
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So, I managed to solve my own problem.
It seems that it's a permissions issue. The main account that I signed in on my Windows 7 PC has administrative privileges. However, Creative Cloud is apparently ignoring this. The only way that I was able to re-install CC was to enable the hidden administrator account (through Command Prompt), go into that account and re-install Creative Cloud. Once that was re-installed, I could once again use Muse (after an update, of course).
It doesn't make sense that CC ignored my admin privileges on the initial account. The only thing I can think of is that in a Windows Update somewhere the permissions were changed somehow. I know for certain that I haven't changed anything else over the past couple of days. Also, I can't update my CC on my laptop but Muse still works so I'm leaving it alone.
Hopefully, this is a viable solution to the problem of CC installs for the time being. Adobe, FIX THIS!
Dark Rubes you may want to try adjusting the file permissions for your current User account to give it the correct file permissions. You can find details on how to adjust your file permissions at Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.
That's the problem, though: That account WAS the admin. I had no problems with it up until four days ago. All of a sudden my access was blocked. I have no idea why, but that account has always had admin privileges. I even did "Run as administrator" and it still wouldn't connect or re-install. It wasn't until I did the above solution that it re-installed correctly.
Dark Rubes are you running Windows 7 64-bit or 32-bit?
I assume it's 64-bit. I have Windows 7 Home Premium, if that tells you anything.
Can you please verify which version? You can right click on Computer under the Start Menu and select properties for additional details. I would like to provide you some suggestions on folders to check the file permissions on but the path will vary depending on if you are utilizing a 64-bit or 32-bit version of Windows.
It is verified 64-bit.
Dark Rubes you may want to try adjusting the file permission for the following directories and their child objects:
- C:\Program Files (x86)\Common Files\Adobe
- C:\Program Files (x86)\Adobe
I can't guarantee this will resolve your file permission issues but if you utilize the directions listed message #5 this should help ensure you have the proper file permissions.
I have the same issue with 34-bit? Is the fix different for 32-bit?