before you go to the trouble of uninstalling/reinstalling--try this (it's called resetting the preferences)
OOPs--I forgot that I was in the indesign forum
There is a quick and easy method for doing this using the keyboard: close and relaunch InDesign, and IMMEDIATELY hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and respond in the affirmative to the dialog asking if you really want to replace the preferences. There are two downsides to this method, however. First, you must be extremely fast on the keyboard (if you don’t see the confirmation prompt, you were too slow), and second, anytime you replace the preferences you will lose most program customizations, and using the keyboard method leaves you with no backup to restore them when the problem turns out to be something else.
My preferred method is to CLOSE INDESIGN and do a “manual” prefs replacement, which consists of finding and renaming the two files which make up the preference set: InDesign Defaults and InDesign SavedData. BOTH of these files should be replaced at the same time. You can delete them, but renaming or moving them will give you the opportunity to copy them back in the event that new prefs doesn’t cure your issue. When you restart ID, the program will look for these two files, and when they are not found, a new default set will be written.
Thank you so much for your advice. I tried Peter Spier's process of replacing your preferences,
found InDesign Defaults AND InDesign SavedData (though not of the CS5 version, only a version 7?!,
removed them and attempted start up again...
still not working, only opens, with no Adobe InDesign intro display. The program looks like it's open, but all menu options are grayed out.
All other CS5 Premium software work fine.
My CS5 Premium is now downloading and will hopefully take care of the problem. Thanks again for posting.
Thank you for your post and the great article. See my post above. Unfortuately, it didn't work (yet).
The good news is that CS5 is version 7, so you found the correct files at least. Since it didn't work, let's try the next easy step:
Create a new user on the Mac, log in with that user and see if ID will launch. If it does, go back to the first User Library where you found the prefs and rename BOTH the InDesign folders, then copy the folders from the new user. Copy the whole folder. not just the stuff in it. If that still doesn't work, we need to get more drastic.
Before you go as far as uninstalling and reinstalling, let's try just running the installer again. I think it will give you the option to "Repair" the installation. That's essentially reinstalling without the uninstall step, so a bit faster. Don't forget to run the updater to patch to 7.0.4 afterward (in fact, if you haven't done that on this install, do it first -- maybe you'll get lucky). I would do these things after starting your Mac while holding down the Shift key to prevent loading extensions that might conflict.
If that doesn't do it, then it really is time to bite the bullet and run the uninstaller, then the cleaner tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 ) and finally, reinstall.
Thanks so much for following up Peter.
Unfortunately I was unable to get this to work.
I uninstalled CS5. Attempted reinstall but to no avail…
So “upgraded” to CC Indesign, downloaded, but it still wouldn’t work.
Any ideas what’s going on?
Did you start up with the shift key pressed before running the installer? It sounds like you might have something conflicting.
I'm not terribly good at troubleshooting Mac install problems these days because I'm a Windows user and haven't had to install anything on a Mac for several years now.
Yes. I started with it that way. … Shall i try that again as a clean start?
I’m willing to try whatever to get my favorite programs working again.
Thanks for your help.
Thanks so much for responding.
I appreciate your support.
I found a workaround for now.
Please share your workaround for others who will read this thread in the future.
i’m happy to share that, though not sure how relevant it is.
my issue seemed to do with a mac system issue.
my operating system is 10.9.3, currently using CS5 which stopped working after fixing another issue.
The Apple Senior Support people were terrific.
the workaround involved:
1. creating a new user
2. opening up time machine to access an earlier InDesign CS5 that was working before the problem began
3. restoring the entire InDesign folder to the new user account
4. setting up a new folder that is shared by both my old and new user accounts
5. placing any files that i need into that new accessible folder
i hope this helps someone…
thanks for asking.