1 Reply Latest reply on Jul 2, 2014 11:49 AM by OD Support

    Authorization failure with Overdrive app

    faithbw

      I have a Microsoft Surface tablet running Windows RT. I downloaded the Overdrive app and tried to authorize it with my Adobe ID. However, everytime I try to do so I get the following error message:

       

      Your ID and/or password are incorrect. If this is a new Adobe ID, please try again in a few minutes. If the problem persists, please visit Adobe's website to verify your credentials or create a new ID. (authorization failure: cus05051)

       

      I'm not sure what the exact issue is. My ID and password are both correct. I wonder if I have too many devices authorized. I had another tablet with the Overdrive app on it. However, it was stolen. I also have a smartphone with the app that was authorized as well as an old smartphone with the app that I gave away to someone else.