I have a Microsoft Surface tablet running Windows RT. I downloaded the Overdrive app and tried to authorize it with my Adobe ID. However, everytime I try to do so I get the following error message:
Your ID and/or password are incorrect. If this is a new Adobe ID, please try again in a few minutes. If the problem persists, please visit Adobe's website to verify your credentials or create a new ID. (authorization failure: cus05051)
I'm not sure what the exact issue is. My ID and password are both correct. I wonder if I have too many devices authorized. I had another tablet with the Overdrive app on it. However, it was stolen. I also have a smartphone with the app that was authorized as well as an old smartphone with the app that I gave away to someone else.
Hello faithbw, We discovered your question/issue on the forum, and are providing this article to help you resolve the issue. The error that you are receiving means that either the ID or password you have entered is incorrect. You can also find many other useful articles and videos at help.overdrive.com.
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