1 Reply Latest reply on May 31, 2014 6:14 PM by pwillener

    Flash Player Installer is unresponsive on Win 7-64 for IE

    isthisavaliduser

      Hello,

       

      Platform: Windows 7 Home Premium Service Pack 1 (64 bit) with IE 11.0.9600.17107

       

      I had a hard disk crash and rebuilt my computer from recovery disks.  The computer was in a state like it was two years ago.  I performed Windows update and everything is now current.

       

      The only Adobe Add-Ons currently installed in IE are for PDF and Shockwave.

       

      I attempted to install Flash Player and the installer popup is displayed without any text in it and "hangs" there.  I have to shut it down via the Task Manager.

       

      I performed this task several time turning my Norton Security off, closing browser, ensuring no IE processes were running, and even lowering my Internet security settings.  Nothing worked.

       

      I have read and checked material on the Adobe site and nothing seems to point to a solution.

       

      HELP!

       

      Thank you.