6 Replies Latest reply: Jun 3, 2014 9:43 AM by Jeff_Coatsworth

Mapped topic names missing in Map ID dialog

starrd Jun 3, 2014 7:05 AM

Using Robohelp 10/FM11

We recently noticed that some mappings in the All Map IDs dialog appear unmapped, but actually work properly. Specifically, the map ID is valid, but the topic name it's mapped to is not displayed in the dialog. That column is blank. The .h and .ali files appear to be fine. What's more, I noticed when I created a single sourced project from FM to RH, the markers I created manually work, but the matching topics are similarly "blank" in the dialog even though they are present in the .ali and .h, and the links work fine. The markers that RH creates for the individual chapter names actually do appear with topic titles, the markers i create to do not. Also, the topic properties only show the RH generated Map ID, not the one I created, but again the ones I created are in the adjunct files and seem to work.

The reason I am posting is that editing .h and .ali to verify mappings are correct is not trivial. We should be able to verify the mappings in the GUI. I would note that this did not seem to be an issue in RH9. I was able to generate the book and see that my IDs mapped across properly by examining them in the Map ID GUI.

It is not clear to me what could have changed in RH10 to prevent the GUI from displaying the mappings but this seems like a defect. I wondered if anyone else had encountered it and come up with a solution.

Here are some notes and a pic, from a small sample project, for reference:

The vv_ tags come from the FM book as "HelpMarker" values

The MapID dialog looks like this...the book chapters are titled uc-foo.fm

Here is an example of a topic that has the automatic "marker" for the chapter listed, but not my vv_licensing marker; see below that it does appear in the .ali file

Map IDs are automatically being assigned for my HelpMarkers

BSSCDefault.h:

ï»¿#define vv_streams_view 7

#define vv_media_monitor 11

#define vv_licensing 1

#define vv_call_search_view 3

#define vv_conversation_view 5

#define vv_single_call_view 9

#define uc-licensing 2

#define uc-call-search 4

#define uc-conversation-view 6

#define uc-streams-view 8

#define uc-single-call-view 10

#define uc-media-monitor 12

The URLs are correct for the HelpMarkers -- why aren't these in the MapID Dialog above?????

Project.ali

<?xml version="1.0" encoding="utf-8"?>

</alias>

</alias>

</alias>

</alias>

</alias>

<alias name="vv_licensing" link="uc-help\uc-licensing\uc-licensing.htm#CSH_1"> <-- note that these HelpMarker IDs do not appear in Topic Properties, as illustrated in above screenshot

</alias>

</alias>

</alias>

</alias>

</alias>

</alias>

</alias>

</aliaslist>

1. Re: Mapped topic names missing in Map ID dialog

Jeff_Coatsworth Jun 3, 2014 8:44 AM (in response to starrd)

Check your FM source to ensure that the vv_licensing marker text is being applied to the topic properly with the correct type of marker.
Like Show 0 Likes (0)

Actions
2. Re: Mapped topic names missing in Map ID dialog

starrd Jun 3, 2014 8:57 AM (in response to Jeff_Coatsworth)

Hi Jeff:

Thanks for replying. Yes, they are. I know my post was a bit wordy, but I think I mentioned that the markers actually do function, they just don't show in the GUI. Here is a screenshot of a ListofMarkers from the FM. The thing that is distressful is that the associated topics are mapped but the topic name is not displayed in the MapID Dialog.
Like Show 0 Likes (0)

Actions
3. Re: Mapped topic names missing in Map ID dialog

Jeff_Coatsworth Jun 3, 2014 9:07 AM (in response to starrd)

So these all appear to be in some uc-help FM doc – when it gets split up, is there something different about the paragraph tags you’re using for pagination for this vs. the ones that seem to work?
Like Show 0 Likes (0)

Actions
4. Re: Mapped topic names missing in Map ID dialog

starrd Jun 3, 2014 9:15 AM (in response to Jeff_Coatsworth)

The paragraph tags for pagination are not related to the issue, I don't think. It splits on H1 and Title and it does that properly. I do not have it creating markers on either of those, just on the marker labeled: HelpMarker. The mapIDs with uc-foo are not used and not requested by me, i don't know why RH is making them, but assume it needs them for a purpose. They correspond with the filenames of the chapters in the book. Those do appear with topic names, but it's illogical for those to appear and not the topic names for the vv_ tags.
Like Show 0 Likes (0)

Actions
5. Re: Mapped topic names missing in Map ID dialog

starrd Jun 3, 2014 9:24 AM (in response to starrd)

Argh.

I did another test so i could show multiple help tags in one file -- which is common for this product, and did another force update. It looks like adding another tag and forcing update tickled RH to reload the topic list for the other Map IDs. I swear I will send $100 to anyone who explains the logic to me of what it takes to get RH to do a real force update. It really seems that some magic combination updates some files but not others. For different issues, I've tried closing FM and RH and reopening and then forcing, and at times have had to remove and re-add the book. There must be some magic. Or perhaps "force update" is an erroneous term that needs more explanation.

At any rate, apparently I solved the current case by adding another ID. Inexplicable that it worked today and not yesterday.
Like Show 0 Likes (0)

Actions
6. Re: Mapped topic names missing in Map ID dialog

Jeff_Coatsworth Jun 3, 2014 9:43 AM (in response to starrd)

LOL – yet another reason why I use Import & not Link with my FM to RH project ;>)
Like Show 0 Likes (0)

Actions