You should also have the administrative privileges along with the permission to download & install.
Please go through the following links to ensure the download.
The following host/port combinations may need to be whitelisted when logging in with an Adobe ID to download, install.
You can also download & install by CC packager.
You can also choose the chat option placed at the bottom of each resource link.
...and please make sure you carefully follow the important download instructions given on the page that Deto posted, or you'll receive the exact message you got.
Sorry for the late reply but just wanted to say thank you for all the help .