When SendNow is withdrawn in August I expect I'll be cancelling my account and finding a service somewhere else. I've been an Adobe customer for something like 20 years and I don't think I've ever seen a "transition" as bad as the experience to date with "Send".
It's missing critical features (branding, expiry, security). You say "we know those are important and we'll release them this summer"; so what are you doing releasing this new service *before* it has features you know are critical? Free beta-testing at the expense of your customers' business? Nowhere on the web pages does it say "the new service is ready for your use, but it only partially works and will probably cost you business".
New, arbitrary, and unacceptable restrictions. "We've noticed many people send fewer than 50 files. Therefore no one is allowed to send more than 50 files." Proposed solution: zip the files, passing the problem of handling them on to my customers (and making the collection un-browsable.) What year is this?
Degraded performance - many times slower than SendNow, and doesn't multi-task well. (SendNow works fine with multiple different uploads running in different browser tabs, Send doesn't)
Worse: I can't rely on it. After sending bundles of images out over the last many hours, including the suggested kludge of manually uploading them first and then sending from the cloud, I have learned that several of the bundles are quietly missing some of the images. Looking into this, I can now see it happening: Drag-drop 40 files, wait through the painfully slow upload and, near the end of the process, the progress bar quietly changes from saying "40 files" to saying something like "37 files". Sure enough, 3 files aren't there. Or are they...?
Then, trying to upload the missed files (no explanation of why they weren't uploaded, by the way), after another painfully slow upload, it says "the files you are uploading already exist." After selecting one of the offered options - keep old file, keep new file, or rename and keep both - the missing files are *still* missing.
I have given up on Send and gone back to SendNow, and it will take a lot of convincing for me not to unsubscribe when SendNow expires.