10 Replies Latest reply: Jun 24, 2014 5:29 PM by Zac Lam RSS

    Premier Pro CC will not launch

    dkmiles Community Member

      My Premier Pro CC freezes on launch on this screen...

      Screen Shot 2014-06-04 at 4.53.42 PM.png

      ...and even force quit does nothing. I have to crash the whole computer via the power button.

       

      This started while trying to get my user settings to sync which were failing at every sync attempt. So I was following the instructions on Trouble Shooting Sync Settings. When I got to the last step in the instructions... restarting with default preferences, this was the result. And it continues to happen every time I try to launch the program.

       

      In desperation I uninstalled Premier and the preferences, and reinstalled it. But launching the reinstalled Premier gave me the same freeze.

       

      Argh. Can anyone suggest a remedy?

       

      Thanks!