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Does the yellow information bar appear? It shouldn't with the option you selected but that doesn't mean is does not appear.
Is she generating to her hard disk?
If the same output is transferred to your PC, does it work then? (That's not the same as stuff you have generated working OK).
It should all work with IE out of the box and no need for any add-ons. I haven't seen any posts about add-ons causing a problem.
I think we finally figured this one out. Another colleague of mine with a lot more knowledge about IE, Java, and applications in general determined that it was ultimately a problem with IE, possibly a corrupt install or something that was preventing the TOC from not working correctly - we actually got a "General Exception Error" when we tried to view the WebHelp output.
After a few hours of troubleshooting, he figured out that there seemed to be a problem with our IE installation. He originally thought it might have been related to a corrupt Java installation, but that didn't seem to be the case. Since we couldn't go any further and since our support organization was stumped as to how to fix the issue quickly (and they just don't seem to have the depth of knowledge we require), she (the colleague with the problem) ultimately gave the go ahead to our support team to have her machine reimaged (second time in a year) and have all of her software reinstalled, including RoboHelp X5. This time, I'm going to try to stay in the loop whenever they make any other changes to her PC that might affect RoboHelp.
By the way, we're running XP Professional Service Pack 2 with IE 6.