18 Replies Latest reply on Sep 29, 2015 6:34 AM by Szalam

    After Effects CC not finding Quicktime on OSX Mavericks

    mcfwitt@gmail.com Level 1

      The machine I am using at work recently got upgraded. It is now rocking a SSD drive and has Mavericks installed. I also just signed up for CC and downloaded After effects (12.2.1).

       

      When I try and launch AE I get a very long pause while "Initializing MediaCore" Then I get an error screen" "QuickTime" is not installed on this system, some components will not work correctly."

       

      I searched on the Adobe Forums and saw a tip about disabling firewalls and removing third party QT components. On the Mac the security preference pane has a "Firewall" tab, but clicking that shows nothing. I really don't think there is a firewall on the machine.

       

      I did have the Aja, Avid, and DVCpro codecs on my startup drive (Library/QuickTime). I removed these. (I actually removed all but the AppleIntermediateCodec.component.) I restarted and launched AE, only to be met with the same error. Meanwhile on this same machine I can launch AE6 no problem. (However ALL of my QT outputs are available... this seems strange. When I added the new drive and Mavericks, I cloned all my settings over from another startup disk. Could Quicktime still be looking on that drive?)

       

      I looked into console and I picked the area that seems to be reporting a crash. I posted that below.

       

      Any tips on what I should do next would be appreciated. After Effects is pretty useless without the ability to read or write video.

       

       

      Powerstats for:  ReportCrash

      Start time:      2014-06-04 14:31:40 -0700

      End time:        2014-06-04 14:33:09 -0700

      Microstackshots: 18 samples (20%)

      Primary state:   10 samples Non-Frontmost App, Non-Background Priority, Kernel mode

      User Activity:   0 samples Idle, 18 samples Active

      Power Source:    0 samples on Battery, 18 samples on AC

        18 thread_start + 13 (libsystem_pthread.dylib) [0x7fff88b17fc9]

          18 _pthread_start + 137 (libsystem_pthread.dylib) [0x7fff88b1372a]

            18 _pthread_body + 138 (libsystem_pthread.dylib) [0x7fff88b13899]

              8  ??? (ReportCrash + 64813) [0x10afafd2d]

                8  mach_msg_server_once + 440 (libsystem_kernel.dylib) [0x7fff8cf6a334]

                  8  ??? (ReportCrash + 69602) [0x10afb0fe2]

                    8  ??? (ReportCrash + 69463) [0x10afb0f57]

                      7  ??? (ReportCrash + 65728) [0x10afb00c0]

                        7  ??? (ReportCrash + 7437) [0x10afa1d0d]

                          6  ??? (ReportCrash + 20086) [0x10afa4e76]

                            6  -[VMUVMRegionIdentifier initWithTask:options:] + 5719 (Symbolication) [0x7fff8971c9d7]

                              6  vm_map_page_query + 102 (libsystem_kernel.dylib) [0x7fff8cf69035]

                                6  mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff8cf6aa1a]

                          1  ??? (ReportCrash + 21171) [0x10afa52b3]

                            1  -[VMUVMRegionIdentifier descriptionForRegionTotalsWithOptions:] + 2319 (Symbolication) [0x7fff8971e1a2]

                              1  -[__NSDictionaryM objectForKey:] + 149 (CoreFoundation) [0x7fff84e57555]

                                1  -[__NSCFString isEqual:] + 287 (CoreFoundation) [0x7fff84e423bf]

                                  1  _CFStringGetLength2 + 30 (CoreFoundation) [0x7fff84e423fe]

                                    1  <User mode>

                      1  ??? (ReportCrash + 65814) [0x10afb0116]

                        1  -[NSAutoreleasePool release] + 140 (Foundation) [0x7fff88f69ebc]

                          1  _CFAutoreleasePoolPop + 50 (CoreFoundation) [0x7fff84e469e2]

                            1  (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 502 (libobjc.A.dylib) [0x7fff8442465a]

                              1  -[VMUSampler dealloc] + 256 (Symbolication) [0x7fff8971073e]

                                1  destroy_sampling_context + 76 (CoreSymbolication) [0x7fff827b2bcb]

                                  1  CSRelease + 70 (CoreSymbolication) [0x7fff827b107e]

                                    1  CSCppSymbolicator::~CSCppSymbolicator() + 14 (CoreSymbolication) [0x7fff827b1312]

                                      1  CSCppSymbolicator::~CSCppSymbolicator() + 201 (CoreSymbolication) [0x7fff827cdbd5]

                                        1  CSCppSymbolOwnerTimeline::~CSCppSymbolOwnerTimeline() + 14 (CoreSymbolication) [0x7fff827a377a]

                                          1  CSCppSymbolOwnerTimeline::~CSCppSymbolOwnerTimeline() + 52 (CoreSymbolication) [0x7fff827f2c92]

                                            1  szone_free_definite_size + 1912 (libsystem_malloc.dylib) [0x7fff8884114a]

                                              1  <User mode>

              8  ??? (ReportCrash + 64934) [0x10afafda6]

                7  ??? (ReportCrash + 61595) [0x10afaf09b]

                  7  ??? (ReportCrash + 42566) [0x10afaa646]

                    5  ??? (ReportCrash + 27766) [0x10afa6c76]

                      5  CFBundleGetValueForInfoDictionaryKey + 33 (CoreFoundation) [0x7fff84e5e071]

                        5  CFBundleGetLocalInfoDictionary + 209 (CoreFoundation) [0x7fff84e5e181]

                          5  CFBundleCopyResourceURL + 67 (CoreFoundation) [0x7fff84e5e343]

                            5  _CFBundleCopyFindResources + 1637 (CoreFoundation) [0x7fff84e5e9b5]

                              5  _CFBundleCopyURLsOfKey + 339 (CoreFoundation) [0x7fff84e5ef73]

                                5  _CFBundleCopyQueryTable + 263 (CoreFoundation) [0x7fff84e5f6c7]

                                  2  _CFBundleCreateQueryTableAtPath + 539 (CoreFoundation) [0x7fff84e5f95b]

                                    2  _CFBundleGetLanguageSearchList + 78 (CoreFoundation) [0x7fff84e6093e]

                                      2  CFBundleCopyBundleLocalizations + 783 (CoreFoundation) [0x7fff84e60f0f]

                                        1  _CFIterateDirectory + 94 (CoreFoundation) [0x7fff84e2f9ce]

                                          1  readdir$INODE64 + 35 (libsystem_c.dylib) [0x7fff8c615619]

                                            1  __getdirentries64 + 10 (libsystem_kernel.dylib) [0x7fff8cf6e0c2]

                                        1  _CFIterateDirectory + 248 (CoreFoundation) [0x7fff84e2fa68]

                                          1  readdir$INODE64 + 22 (libsystem_c.dylib) [0x7fff8c61560c]

                                            1  _pthread_mutex_lock + 154 (libsystem_pthread.dylib) [0x7fff88b1669f]

                                              1  <User mode>

                                  1  _CFBundleCreateQueryTableAtPath + 1394 (CoreFoundation) [0x7fff84e5fcb2]

                                    1  CFRelease + 591 (CoreFoundation) [0x7fff84e274ef]

                                      1  -[NSObject release] + 14 (libobjc.A.dylib) [0x7fff8443a3fe]

                                        1  _objc_rootReleaseWasZero + 217 (libobjc.A.dylib) [0x7fff84423a75]

                                          1  <User mode>

                                  1  _CFBundleCreateQueryTableAtPath + 475 (CoreFoundation) [0x7fff84e5f91b]

                                    1  _CFBundleReadDirectory + 365 (CoreFoundation) [0x7fff84e6011d]

                                      1  _CFIterateDirectory + 212 (CoreFoundation) [0x7fff84e2fa44]

                                        1  ___CFBundleReadDirectory_block_invoke + 1307 (CoreFoundation) [0x7fff84e6065b]

                                          1  CFDictionarySetValue + 217 (CoreFoundation) [0x7fff84e16289]

                                            1  CFGetAllocator + 1 (CoreFoundation) [0x7fff84e12131]

                                              1  <User mode>

                                  1  _CFBundleCreateQueryTableAtPath + 758 (CoreFoundation) [0x7fff84e5fa36]

                                    1  _CFBundleReadDirectory + 365 (CoreFoundation) [0x7fff84e6011d]

                                      1  __close_nocancel + 10 (libsystem_kernel.dylib) [0x7fff8cf6df0a]

                    2  ??? (ReportCrash + 27739) [0x10afa6c5b]

                      2  _CFBundleCreateWithExecutableURLIfLooksLikeBundle + 106 (CoreFoundation) [0x7fff84f1a80a]

                        2  _CFBundleCreate + 827 (CoreFoundation) [0x7fff84e2e7db]

                          2  CFBundleGetInfoDictionary + 141 (CoreFoundation) [0x7fff84e31f8d]

                            1  _CFBundleCopyInfoDictionaryInDirectoryWithVersion + 836 (CoreFoundation) [0x7fff84e323f4]

                              1  CFPropertyListCreateWithData + 93 (CoreFoundation) [0x7fff84e3446d]

                                1  _CFPropertyListCreateWithData + 914 (CoreFoundation) [0x7fff84e34992]

                                  1  _CFPropertyListCreateFromUTF8Data + 2335 (CoreFoundation) [0x7fff84e35b1f]

                                    1  parseXMLElement + 1086 (CoreFoundation) [0x7fff84e36c3e]

                                      1  getContentObject + 652 (CoreFoundation) [0x7fff84e38b6c]

                                        1  parseXMLElement + 3436 (CoreFoundation) [0x7fff84e3756c]

                                          1  getContentObject + 652 (CoreFoundation) [0x7fff84e38b6c]

                                            1  parseXMLElement + 1332 (CoreFoundation) [0x7fff84e36d34]

                                              1  parseStringTag + 2159 (CoreFoundation) [0x7fff84e3972f]

                                                1  _createUniqueStringWithUTF8Bytes + 59 (CoreFoundation) [0x7fff84e3979b]

                                                  1  CFBurstTrieContainsUTF8String + 200 (CoreFoundation) [0x7fff84e39908]

                                                    1  <User mode>

                            1  _CFBundleCopyInfoDictionaryInDirectoryWithVersion + 772 (CoreFoundation) [0x7fff84e323b4]

                              1  CFURLCreateDataAndPropertiesFromResource + 414 (CoreFoundation) [0x7fff84e328ee]

                                1  _CFReadBytesFromFile + 137 (CoreFoundation) [0x7fff84e33d79]

                                  1  read + 10 (libsystem_kernel.dylib) [0x7fff8cf6f9f2]

                1  ??? (ReportCrash + 61670) [0x10afaf0e6]

                  1  ??? (ReportCrash + 46650) [0x10afab63a]

                    1  ??? (ReportCrash + 36714) [0x10afa8f6a]

                      1  -[__NSCFString appendFormat:] + 196 (CoreFoundation) [0x7fff84e993f4]

                        1  _CFStringAppendFormatAndArgumentsAux + 46 (CoreFoundation) [0x7fff84e9944e]

                          1  __CFStringAppendFormatCore + 11536 (CoreFoundation) [0x7fff84e4be00]

                            1  snprintf_l + 127 (libsystem_c.dylib) [0x7fff8c62b57b]

                              1  vsnprintf_l + 41 (libsystem_c.dylib) [0x7fff8c63afc6]

                                1  _vsnprintf + 623 (libsystem_c.dylib) [0x7fff8c63af67]

                                  1  __v2printf + 471 (libsystem_c.dylib) [0x7fff8c6552db]

                                    1  __vfprintf + 17504 (libsystem_c.dylib) [0x7fff8c631003]

                                      1  <User mode>

              2  thread_init_trampoline(CSCppExceptionSafeThread*) + 9 (CoreSymbolication) [0x7fff827a1b90]

                2  CSCppExceptionSafeThread::sacrificial_thread_init() + 130 (CoreSymbolication) [0x7fff827a1c16]

                  1  ___ZN21CSCppSymbolOwnerCache24create_symbol_owner_dataEP16CSCppSymbolOwnerP13CSCppDsymDat a_block_invoke + 22 (CoreSymbolication) [0x7fff827ce8aa]

                    1  create_symbol_owner_data2(CSCppSymbolOwner*, CSCppDsymData*) + 104 (CoreSymbolication) [0x7fff827a4a95]

                      1  CSCppSymbolOwnerData* create_symbol_owner_data_arch_specific<SizeAndEndianness<Pointer32, LittleEndian> >(CSCppSymbolOwner*, CSCppDsymData*) + 426 (CoreSymbolication) [0x7fff827b440b]

                        1  dsym_data_for_symbol_owner(CSCppSymbolOwner const*, void const*, void const*, void const*, void const*) + 158 (CoreSymbolication) [0x7fff827ac343]

                          1  CopyDSYMURLForUUID(__CFUUID const*, bool, __CFURL const*) + 317 (DebugSymbols) [0x7fff8f717b4d]

                            1  DBGCopyFullDSYMURLForUUIDWithOptions + 114 (DebugSymbols) [0x7fff8f717302]

                              1  CFURLCreateCopyDeletingLastPathComponent + 795 (CoreFoundation) [0x7fff84e6aecb]

                                1  CFStringGetLength + 160 (CoreFoundation) [0x7fff84e20b60]

                                  1  <User mode>

                  1  ??? (ReportCrash + 16640) [0x10afa4100]

                    1  ??? (ReportCrash + 15887) [0x10afa3e0f]

                      1  CSSymbolicatorForeachSymbolOwnerAtTime + 99 (CoreSymbolication) [0x7fff827b159e]

                        1  ??? (ReportCrash + 15947) [0x10afa3e4b]

                          1  ??? (ReportCrash + 15607) [0x10afa3cf7]

                            1  ??? (ReportCrash + 14489) [0x10afa3899]

                              1  CSSymbolOwnerForeachRegion + 27 (CoreSymbolication) [0x7fff827b1e8d]

                                1  CSCppSymbolOwner::data() + 23 (CoreSymbolication) [0x7fff827a4327]

                                  1  CSCppSymbolOwnerCache::data_for_symbol_owner(CSCppSymbolOwner*) + 45 (CoreSymbolication) [0x7fff827a4381]

                                    1  CSCppSymbolOwnerCache::create_symbol_owner_data(CSCppSymbolOwner*, CSCppDsymData*) + 400 (CoreSymbolication) [0x7fff827a4904]

                                      1  CSCppExceptionSafeThread::CSCppExceptionSafeThread(void () block_pointer) + 374 (CoreSymbolication) [0x7fff827a1b60]

                                        1  __semwait_signal + 10 (libsystem_kernel.dylib) [0x7fff8cf6ea3a]