18 Replies Latest reply on Sep 29, 2015 6:34 AM by Szalam

After Effects CC not finding Quicktime on OSX Mavericks

mcfwitt@gmail.com Jun 4, 2014 2:57 PM

The machine I am using at work recently got upgraded. It is now rocking a SSD drive and has Mavericks installed. I also just signed up for CC and downloaded After effects (12.2.1).

When I try and launch AE I get a very long pause while "Initializing MediaCore" Then I get an error screen" "QuickTime" is not installed on this system, some components will not work correctly."

I searched on the Adobe Forums and saw a tip about disabling firewalls and removing third party QT components. On the Mac the security preference pane has a "Firewall" tab, but clicking that shows nothing. I really don't think there is a firewall on the machine.

I did have the Aja, Avid, and DVCpro codecs on my startup drive (Library/QuickTime). I removed these. (I actually removed all but the AppleIntermediateCodec.component.) I restarted and launched AE, only to be met with the same error. Meanwhile on this same machine I can launch AE6 no problem. (However ALL of my QT outputs are available... this seems strange. When I added the new drive and Mavericks, I cloned all my settings over from another startup disk. Could Quicktime still be looking on that drive?)

I looked into console and I picked the area that seems to be reporting a crash. I posted that below.

Any tips on what I should do next would be appreciated. After Effects is pretty useless without the ability to read or write video.

Powerstats for: ReportCrash

Start time: 2014-06-04 14:31:40 -0700

End time: 2014-06-04 14:33:09 -0700

Microstackshots: 18 samples (20%)

Primary state: 10 samples Non-Frontmost App, Non-Background Priority, Kernel mode

User Activity: 0 samples Idle, 18 samples Active

Power Source: 0 samples on Battery, 18 samples on AC

18 thread_start + 13 (libsystem_pthread.dylib) [0x7fff88b17fc9]

18 _pthread_start + 137 (libsystem_pthread.dylib) [0x7fff88b1372a]

18 _pthread_body + 138 (libsystem_pthread.dylib) [0x7fff88b13899]

8 ??? (ReportCrash + 64813) [0x10afafd2d]

8 mach_msg_server_once + 440 (libsystem_kernel.dylib) [0x7fff8cf6a334]

8 ??? (ReportCrash + 69602) [0x10afb0fe2]

8 ??? (ReportCrash + 69463) [0x10afb0f57]

7 ??? (ReportCrash + 65728) [0x10afb00c0]

7 ??? (ReportCrash + 7437) [0x10afa1d0d]

6 ??? (ReportCrash + 20086) [0x10afa4e76]

6 -[VMUVMRegionIdentifier initWithTask:options:] + 5719 (Symbolication) [0x7fff8971c9d7]

6 vm_map_page_query + 102 (libsystem_kernel.dylib) [0x7fff8cf69035]

6 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff8cf6aa1a]

1 ??? (ReportCrash + 21171) [0x10afa52b3]

1 -[VMUVMRegionIdentifier descriptionForRegionTotalsWithOptions:] + 2319 (Symbolication) [0x7fff8971e1a2]

1 -[__NSDictionaryM objectForKey:] + 149 (CoreFoundation) [0x7fff84e57555]

1 -[__NSCFString isEqual:] + 287 (CoreFoundation) [0x7fff84e423bf]

1 _CFStringGetLength2 + 30 (CoreFoundation) [0x7fff84e423fe]

1 <User mode>

1 ??? (ReportCrash + 65814) [0x10afb0116]

1 -[NSAutoreleasePool release] + 140 (Foundation) [0x7fff88f69ebc]

1 _CFAutoreleasePoolPop + 50 (CoreFoundation) [0x7fff84e469e2]

1 (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 502 (libobjc.A.dylib) [0x7fff8442465a]

1 -[VMUSampler dealloc] + 256 (Symbolication) [0x7fff8971073e]

1 destroy_sampling_context + 76 (CoreSymbolication) [0x7fff827b2bcb]

1 CSRelease + 70 (CoreSymbolication) [0x7fff827b107e]

1 CSCppSymbolicator::~CSCppSymbolicator() + 14 (CoreSymbolication) [0x7fff827b1312]

1 CSCppSymbolicator::~CSCppSymbolicator() + 201 (CoreSymbolication) [0x7fff827cdbd5]

1 CSCppSymbolOwnerTimeline::~CSCppSymbolOwnerTimeline() + 14 (CoreSymbolication) [0x7fff827a377a]

1 CSCppSymbolOwnerTimeline::~CSCppSymbolOwnerTimeline() + 52 (CoreSymbolication) [0x7fff827f2c92]

1 szone_free_definite_size + 1912 (libsystem_malloc.dylib) [0x7fff8884114a]

1 <User mode>

8 ??? (ReportCrash + 64934) [0x10afafda6]

7 ??? (ReportCrash + 61595) [0x10afaf09b]

7 ??? (ReportCrash + 42566) [0x10afaa646]

5 ??? (ReportCrash + 27766) [0x10afa6c76]

5 CFBundleGetValueForInfoDictionaryKey + 33 (CoreFoundation) [0x7fff84e5e071]

5 CFBundleGetLocalInfoDictionary + 209 (CoreFoundation) [0x7fff84e5e181]

5 CFBundleCopyResourceURL + 67 (CoreFoundation) [0x7fff84e5e343]

5 _CFBundleCopyFindResources + 1637 (CoreFoundation) [0x7fff84e5e9b5]

5 _CFBundleCopyURLsOfKey + 339 (CoreFoundation) [0x7fff84e5ef73]

5 _CFBundleCopyQueryTable + 263 (CoreFoundation) [0x7fff84e5f6c7]

2 _CFBundleCreateQueryTableAtPath + 539 (CoreFoundation) [0x7fff84e5f95b]

2 _CFBundleGetLanguageSearchList + 78 (CoreFoundation) [0x7fff84e6093e]

2 CFBundleCopyBundleLocalizations + 783 (CoreFoundation) [0x7fff84e60f0f]

1 _CFIterateDirectory + 94 (CoreFoundation) [0x7fff84e2f9ce]

1 readdir$INODE64 + 35 (libsystem_c.dylib) [0x7fff8c615619]

1 __getdirentries64 + 10 (libsystem_kernel.dylib) [0x7fff8cf6e0c2]

1 _CFIterateDirectory + 248 (CoreFoundation) [0x7fff84e2fa68]

1 readdir$INODE64 + 22 (libsystem_c.dylib) [0x7fff8c61560c]

1 _pthread_mutex_lock + 154 (libsystem_pthread.dylib) [0x7fff88b1669f]

1 <User mode>

1 _CFBundleCreateQueryTableAtPath + 1394 (CoreFoundation) [0x7fff84e5fcb2]

1 CFRelease + 591 (CoreFoundation) [0x7fff84e274ef]

1 -[NSObject release] + 14 (libobjc.A.dylib) [0x7fff8443a3fe]

1 _objc_rootReleaseWasZero + 217 (libobjc.A.dylib) [0x7fff84423a75]

1 <User mode>

1 _CFBundleCreateQueryTableAtPath + 475 (CoreFoundation) [0x7fff84e5f91b]

1 _CFBundleReadDirectory + 365 (CoreFoundation) [0x7fff84e6011d]

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1 ___CFBundleReadDirectory_block_invoke + 1307 (CoreFoundation) [0x7fff84e6065b]

1 CFDictionarySetValue + 217 (CoreFoundation) [0x7fff84e16289]

1 CFGetAllocator + 1 (CoreFoundation) [0x7fff84e12131]

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1 __close_nocancel + 10 (libsystem_kernel.dylib) [0x7fff8cf6df0a]

2 ??? (ReportCrash + 27739) [0x10afa6c5b]

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1. Re: After Effects CC not finding Quicktime on OSX Mavericks

mcfwitt@gmail.com Jun 4, 2014 3:51 PM (in response to mcfwitt@gmail.com)

I might add that for good measure I inspected the (startupDrive)/System/Library/QuickTime folder. There were several DVCPro codecs in here and I deleted them as I heard they may cause a conflict. I relaunched AE and got the same "QuickTime is not installed" error.
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2. Re: After Effects CC not finding Quicktime on OSX Mavericks

Szalam Jun 5, 2014 6:34 AM (in response to mcfwitt@gmail.com)

Troubleshooting QuickTime errors with After Effects
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3. Re: After Effects CC not finding Quicktime on OSX Mavericks

mcfwitt@gmail.com Jun 5, 2014 10:12 AM (in response to Szalam)

Been there, done ALLLL of that. So I am on the last step:

Anything else?
If none of these solutions helps with errors that you’re getting related to QuickTime and After Effects, come to the After Effects user-to-user forum, and we’ll help you there—and I can add more information to this page as we come up with other solutions.
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4. Re: After Effects CC not finding Quicktime on OSX Mavericks

mcfwitt@gmail.com Jun 5, 2014 4:55 PM (in response to mcfwitt@gmail.com)

Does the purchase of Creative Cloud come with any sort of support? Is there a support hotline? I'm at a loss as to what to try next.

(By the way, I'm not a computer neophyte. I've been using AE since it was from a company called CoSA and my personal creative cloud is functioning just fine. But for whatever reason, AE on THIS machine fails to "see" QuickTime, while other apps still do.)
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5. Re: After Effects CC not finding Quicktime on OSX Mavericks

Todd_Kopriva Jun 5, 2014 7:35 PM (in response to mcfwitt@gmail.com)

Adobe Technical Support:
http://www.adobe.com/support/contact
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6. Re: After Effects CC not finding Quicktime on OSX Mavericks

mcfwitt@gmail.com Jun 9, 2014 10:18 AM (in response to Todd_Kopriva)

The fix was to not just remove the After Effects preferences, but to remove the entire Adobe folder in the Preferences folder. Took us an hour or so to get there, but it is fixed and running right. Thanks ADOBE Team support.
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7. Re: After Effects CC not finding Quicktime on OSX Mavericks

janceallen Jun 27, 2014 2:34 AM (in response to mcfwitt@gmail.com)

Just to add my experience: deleting the entire Adobe folder in the Preferences folder also _finally_ fixed AE CC 2014 for me. I was getting the spinning beach ball when initializing media core and "quicktime not installed" and all that. Followed several other threads and tried everything I could. Switched to a Guest account and AE CC 2014 launched fine. Finally saw this thread, deleted the Adobe folder in Preferences, and all good so far.
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8. Re: After Effects CC not finding Quicktime on OSX Mavericks

janceallen Jun 27, 2014 2:36 AM (in response to janceallen)

Oh, and some info: OSX 10.9.3, MacBookPro 2.6 i7, Quicktime Player 7.6.6, Quicktime version 7.7.3, AE CC 2014.
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9. Re: After Effects CC not finding Quicktime on OSX Mavericks

Jinrax0 Jul 3, 2014 11:39 AM (in response to mcfwitt@gmail.com)

I tried that and it still doesn't work for me. Do you have any other suggestions.
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10. Re: After Effects CC not finding Quicktime on OSX Mavericks

eddybaer Aug 8, 2014 2:50 AM (in response to mcfwitt@gmail.com)

Had the same problem – and finally could solve it ... Here's my solution that worked.

System: iMac OS X 10.9.4 | 3.2 GHz Intel Core i3 | 12 GB 1333 MHz DDR3
QuickTime 7.6.6 and QuickTime X installed
After Effects CC Version 2014.0.2

After launching AE it took a long time "initializing MediaCore". Then the warning appeared "QuickTime is not installed on this system".

According to the solution above I first tried to delete just the newest AE preferences folder – but this didn't work.

Next I @deleted all AE preferences folders. But didn't work as well.

Now I deleted all preferences folders concerning Adobe media apps (AE, Premiere, Audition) – and hey: this worked for me! AE started very quick. The warning didn't appear. And AE works as fast and good as ever.

So the point is: Instead of deleting the entire Adobe preferences folder (with all the risks for the other apps) it's better to delete the folders one by one until the problems is solved. that heled

Thanks to all here for their advices.
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11. Re: After Effects CC not finding Quicktime on OSX Mavericks

Todd_Kopriva Aug 8, 2014 11:29 AM (in response to eddybaer)

The reason that deleting the preferences folders helps is that the permissions on these folders have been set incorrectly (whether by the operating system or something else), and the folders are rebuilt with the correct permissions when the application starts the next time.

You can accomplish the same thing without deleting the preferences folders by just setting the folders to read/write, as described here:
fixing permissions problem that impedes start of Adobe applications
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12. Re: After Effects CC not finding Quicktime on OSX Mavericks

David McCarty Aug 18, 2014 10:24 AM (in response to Todd_Kopriva)

Just changing the settings on that folder didn’t actually work for me. Or changing them on the AE folder either. It wasn’t until I removed the entire Adobe preferences folder, and then restarted, that the problem corrected itself. Obviously, it’s conflicting with one of the other folders.
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13. Re: After Effects CC not finding Quicktime on OSX Mavericks

Linda Sue Price Aug 27, 2014 3:13 PM (in response to mcfwitt@gmail.com)

This solved my problem too. However, I had to use a 'back door' to find the preferences that were located in users>my name>library>preferences. For some reason unknown to me, when I go users>my name, the library folder isn't visible. My work around was to go to preferences in AE, then open the preferences pane and at the bottom, select the option to show preferences in finder. From Finder, I was able to get to the Library folder under Users.
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14. Re: After Effects CC not finding Quicktime on OSX Mavericks

Todd_Kopriva Aug 27, 2014 3:18 PM (in response to Linda Sue Price)

Yes, for some reason Apple has decided to hide the Library folder.
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15. Re: After Effects CC not finding Quicktime on OSX Mavericks

LumLan Sep 10, 2014 10:20 AM (in response to David McCarty)

Yes, the deletion of the entire Adobe folder within both the boot Library Preferences and User Preferences finally solved the whole damned frustration of AE CC 2014 not working at all (while CC did...).

I went the whole merry-go-round of resetting the privileges, re-installing QuickTime, deleting old codecs, restart after restart to no avail.

But the final elimination of all Adobe Prefs did the trick. All of the CC 2014 apps now boot properly, instead of only some of them and the speed of all CC apps' boot is markedly improved.

Why was this so hard & frustrating?? Somewhere in the CC 2014 universe, this solution should be highlighted and made sticky. IMO
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16. Re: After Effects CC not finding Quicktime on OSX Mavericks

remymartini Oct 26, 2014 8:53 AM (in response to mcfwitt@gmail.com)

This worked great or me. Now AE CC is useable! Before I did this I had the quicktime issue and super slow performance with everything. Now it's perfect. Thanks.
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17. Re: After Effects CC not finding Quicktime on OSX Mavericks

laurenkinley Sep 29, 2015 3:34 AM (in response to Todd_Kopriva)

Hi, I am having the same problem, but cannot locate my preferences folder, or 'adobe' within preferences when I search on spotlight. Before I updated to Yosemite, the quicktime export worked fine, I wonder if it's to do with that? I'd appreciate any help! Thanks
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18. Re: After Effects CC not finding Quicktime on OSX Mavericks

Szalam Sep 29, 2015 6:34 AM (in response to laurenkinley)

laurenkinley wrote:

Before I updated to Yosemite, the quicktime export worked fine, I wonder if it's to do with that?

That's very likely. Mac OSX tends to really mess up permissions and whatnot when the OS is upgraded.

laurenkinley wrote:

Hi, I am having the same problem, but cannot locate my preferences folder, or 'adobe' within preferences when I search on spotlight.

As was mentioned previously in this thread, Mac OSX hides those folders by default. This page contains a link that shows how to make it show up: fixing permissions problem that impedes start of Adobe applications
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