Copy the entire contents of the card to a folder on your hard drive and then import from there.
What computer operating system is your Premiere Elements 12 running on? Does it matter if the antivirus and firewall are enabled or disabled? Did you use the Refresh next to the Source field in the Video Importer?
Does your computer have memory slot or is all your downloading from camera done with USB cable between camera and computer? Where is the video being recorded to, the internal memory or the memory card?
It very well may come down to you downloading files from the camera to computer and then importing the files from computer hard drive save location into Premiere Elements 12 with its Add Media/Files and Folders. But let us explore at bit further on some remote possibiities.
1. Have you updated from Premiere Elements 12 to 12.1? If not, please do so via Help Menu/Update.
2. Open Premiere Elements 12 to the Expert workspace and set the project preset manually to match the properties of your source media to be download. The details for the manual setting of the project preset are found toward the bottom of the following
Then try to import your source media from the camera to computer USB connection and then opened Premiere Elements 12's Add Media/Video from Flip or Camera.
3. Delete the Adobe Premiere Elements Prefs file. In the following path, I am assuming that your Premiere Elements 12 is on Windows 7, 8, or 8.1 64 bit.
Local Disk C
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. Make sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
4. There is always the deactivate via the project's Help Menu/Sign Out, uninstall via the usual Control Panel route, ccleaner run through to get rid of leftovers from incomplete installs and/or uninstalls, reinstall with antivirus and firewalls off.
5. If you wish to pursue the matter with Adobe via its Adobe Chat, you could click on the following link, and, when it opens, click on the statement "Still need help? Contact us." to bring the Adobe Chat to discuss the topic of "Downloading, installing, and setting up". Other topics may get you bounced back to the forums.
Please review the above and let us know the outcome.
Add On..minor spelling errors corrected after posting.
Adding to what Peru Bob said... some technical information about "why"
Some of this is for Premiere Pro, but the idea is the same for Premiere Elments
Metadata contained in folder http://forums.adobe.com/thread/1015001?tstart=0
Thanks Peru Bob for your suggestion. However the HF S10 records the video on a fixed card inside the camcorder and the only way to get it on my computer is by connecting the two with a USB cable, start Premiere Elements, click “Add Media” and select “Video from Flip or Cameras.” But then I get a message “No supported device has been detected.” I also have Pinnacle Studio 16 and there is no problem with downloading the video with Studio 16. Ernst
I just saw your latest details on your issue. Thank you.
the only way to get it on my computer is by connecting the two with a USB cable, start Premiere Elements, click “Add Media” and select “Video from Flip or Cameras.”
I would question you on the part "....the only way".
You should be able to make a USB connection between the camera and the computer, copy the folder from the camera, and paste it on the computer Documents, Videos, etc. From there you can import your files into Premiere Elements with its Add Media/Files and Folders/Project Assets from where you drag the file(s) to the Timeline. Are you saying that you cannot do that...does not work for you? We can go into more details on going this route if all else fails in the Video Importer way.
Looking forward to your follow up. I have not given up on the Video Importer yet.
Hi ATR, Thanks for your advice. I installed Premiere 12.1 but that didn’t help. Then I tried the other things you suggested, such as deleting the Premier Elements Prefs file, but I got hopelessly lost. So I decided to accept the situation and just download the video from my camcorder to the computer in any way I can and then use Premiere Elements for editing. Thanks to the forum for your efforts to help. Ernst Langhout
Thanks for the update and letting us know your decisions on how you are moving forward with your Premiere Elements projects.
If you ever do want to give a try to deleting the Adobe Premiere Elements Prefs file (which may or may not help), I can supply screenshots for a how to or any other written assistance to help you get that job done.
Best wishes with your video projects.