You will most likely get better help in Adobe Animate CC - Home
The Cloud forum is not about using individual programs
The Cloud forum is about the Cloud as a delivery & install process
If you will start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll
YOu have not provided even the most basic technical information, so nobody can know what is going on. Ask in the Flash firum and provide all the necessary details.