Installation Problem Captivate 8 Mac

If your previous versions of Captivate were both Subscription versions (Cp6.1 and Cp7) then that might possibly be the issue.  I've seen statements to the effect that Subscribers are only allowed to have two subscription versions of Captivate installed on their computer at any given time.

Don't go uninstalling anything until you get confirmation of this.  But it might give you something to ask about specifically.  Is the fact that I have two other Cp installs already preventing me from installing Cp8?

After dealing with the same issues you described... (but have an iMac)

1. Safari > Preferences > Privacy > Cookies [Details Button] - and remove all adobe cookies

2. Trash any Akamai DLM’s you may have from previous try's

3. In a separate window, navigate to: http://trials3.adobe.com/AdobeProducts/CPTV/8/osx10/Captivate_8_LS21.dmg - and download.

Best of luck !

You usually cannot download any Adobe trialware unless you are logged into their website with your Adobe ID.  Try doing that, and THEN try accessing this link.

Are you just trying to download this file first and THEN execute the install or install straight over the web?

Maybe the issue is related to your network or something.  Could be getting blocked by permissions.

Are you able to download the trial on another machine at all and then transfer the file to yours via a USB?

If you're already logged in with your user ID, try just going to the normal Captivate trial download page:

http://www.adobe.com/cfusion/tdrc/index.cfm?product=captivate&loc=en_gb

Maybe the link you've been trying to access is restricted in some way to ONLY Adobe users with particular permissions.

Can you download the trial from the link above?

I am really sorry about that.. I shared what worked for me. To double check the direct d/l link pasted in subject line (wouldn’t paste in message area).

~ Brian

I wonder if your D/L cache is limiting the CP8 download b/c of the size of the file???

One thing I've also found before is that some browsers won't download really large files while other will.  So if you're blessed with a few different browser options, try them all.

I was hoping for you… I went through the same crap for two days and lucked out. I thought if I shared with you what worked for me would solve your d/l issue. Good luck guy !!!

You’re now - a de facto certified Adobe expert in troubleshooting the Akamai download manager and CP installation. Send me your Vcard when you have that ready and after you get settled in your new C-Suite, have your guys get a hold of my guys and we’ll schedule a lunch next time I’m in Palo Alto / SF area.