Chat Now button near the bottom for Activation and Deactivation problems may help
Thank you for your suggestions, however, I did not find an answer to my problem there. After about 8 hours of research, on-line chatting and finally a phone call all I have found out is that #1: I should remove or re-name the "hosts" document in my "/etc" folder. However, when I did that my Extensis Suitcase was disabled. Not a viable solution. #2: our firewall is blocking the Adobe products from contacting the Adobe server to verify our membership, therefor I need to install one of 17 possible URL's in our firewall to allow the connection. I cannot do this until next week when our IT guy is in for his bi-weekly visit. This does not make since to me because 3 of our team have not tried to install CC on a second computer and they are not having any trouble at all. So how could the firewall be the problem? I believe the problem is that it is impossible to find out the proper procedure to install CC on a second computer (home or laptop). Originally I was told that I needed to remove the existing user by clicking on the "X" in the CC admin-licenses panel and resend the invitation again so that CC could be installed on a second computer. All of our problems started after this was done. Now I am told that after the first license invitation was sent all that needed to be done to install on a second computer was to log in to the creative.adobe.com web-site, click on the Download Center tab and simply download everything you need on the second computer. Brilliant! Simple! Why is this not explained anywhere! So now I think I will try uninstalling CC from my second computer and try the Brilliant, Simple way and see what happens.