1 Reply Latest reply on Jun 10, 2014 7:11 AM by kglad

    Authorising my ereader


      I recently bought a KoboGlo ereader. Several days ago I bought an ebook from Booktopia. However I was unable to download the ebook onto my new ereader. I was told that I needed to load Adobe DRM which I did. When I contacted Booktopia they told me that when I authorised my Adobe DRM I should have  "select 'Booktopia' next to Vendor ID, and then log in using your Booktopia account details ie email address and your Booktopia password as the password."

      I erased my Adobe DRM software from my computer and reloaded it but I seem to be unable to convince your software that I want to start over... it keeps telling me that I am using an ID and password that was used to authorise another computer!

      What do I do?

      A frustrated customer!

      Bob Ross

        • 1. Re: Authorising my ereader
          kglad Adobe Community Professional & MVP

          Open Adobe Digital Editions if it is not already open. Select the Library view. Hold down Ctrl+Shift+D and Deauthorize your computer. When finished, Adobe Digital Editions will close.


          Reopen Adobe Digital Editions and run through the setup assistant and enter the correct Adobe ID and password.


          If you have updated and entered the correct Adobe ID, the titles associated with this Adobe ID will now be viewable.